Subway

Reviews

• BB

  Betty

  Mar 27, 2026
  1.0
  It's crazy how many 1-2 ⭐ ratings have the same reviews: - Horrible service for a small town. - They're constantly out of ingredients, toppings, cheeses and/or breads. - Customers are ignored, kicked out early/the store is closed before posted hours. - The app NEVER works to order here. The SAD part is the BEST 5 star reviews are "the restaurant has air conditioning," or "the restaurant was clean" or "this ONE employee was nice." My personal, HONEST experience: Staff (& the service they provide) is 50/50. Some staff is super friendly, conversational & makes great sandwiches - other staff is usually curt, rushed, rude & generally chuffed to be there (don't seem to even want the job). The quality of our sub fluctuates based on if we're ordering in-person or through the app. I can order 2 subs in-person & they'll weigh a pound each. Order the same 2 subs through the app & I'm lucky if they weigh a pound COMBINED. It's like if you're not stood there WATCHING them make it, they skimp on any/everything they can. Half the time, they don't carry enough meatballs to make 2 meatball subs- at 2 in the afternoon. Let alone ONE meatball sub - at 7 p.m. & They refuse to cut into the next days supply of meatballs to make them either. (You'd think they'd order more meatballs or something?) That's a management-deep supply issue. I have rewards, on the Subway app, to order a $6.99 footlong (or 2 footlongs for $7 each) and can NEVER use them -because it always tells me that this location is closed. But low & behold, I drive to the location, walk in & the staff say they're "willing to take my order!" However, without my rewards deal from the app, my 2 meatball subs are $34. *shocker* I asked if they'd honor my pricing from the app, (since it was clearly bugging out, showing their location as closed -when they clearly weren't). & They said "if we have coupons for it we will." & I said "ok, so do you?" To which she said "I don't know we'll have to see AT CHECKOUT." (Trying to get me to make the sandwiches first & check for the discount at checkout) 😂🤷🏻‍♀️ I was like "oh I'm sorry, NO. Could you check now? I'm only planning to order, if you'll honor the price that your app advertised to me." So she went over to check, and (obviously) didn't have the coupons to match the app offers & said they wouldn't match the deal and that they can't control the app. This is where they don't realize: I used to work for Subway & know that: 1. They can do a manual price override - to honor the deal for the customer and 2. THEY DO & CAN actually control the app from inside the store. Menu Manager is on their back-office computer & literally has a toggle for turning mobile ordering on and off (These features & settings are usually only meant to be used when there's product shortages, lunch rushes, technical glitches, emergencies or holidays). But some "employees" have found that staying on the "Clock In/Out" screen on the front-counter register (POS) sometimes prevents new remote orders from popping through, though this isn't an official "off" switch. I can't figure out why this location has it set to tell people THEY'RE CLOSED AT 7 p.m. WHEN THEY DON'T CLOSE TIL 9PM! I hope corporate sees this & retrains y'all. For shame. Do better Subway.
• TT

  Terrell Tubbs

  Feb 19, 2026
  2.0
  The two girls working today just were not feeling it.
• AS

  Alayna Stephens

  Aug 11, 2024
  1.0
  They never get my order right. I have gone twice and I want the turkey italiano and asked for it in person and they put ham on it then i did a special request for the ham to be swapped with the turkey and again got ham. I hate ham.

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