HC
Hannah Chismar
Aug 28, 2026
I’ve been ordering bagels from here on and off for a few months. I typically order a bacon, egg, and cheese with light cream cheese. Today, I ordered my normal sandwich and pick it up and it’s drowning in cream cheese and butter. Weird, since I didn’t ask for butter and I was practically fishing for my bagel, but I scraped it off and dealt with it. Had to throw some of it out, but wasn’t going to say anything, until I received an email asking me how my food was. So I was honest and gave my feedback, not expecting a message back, just completing a survey that THEY sent me.
Here’s where my one star review happens: I get a text message from management telling me that my sandwich comes with butter and adding cream cheese to anything is going to make it messy. No apology, no “thanks for the feedback”, no offer to remake it, nothing. Just a condescending message pretty much justifying that they didn’t follow instructions. I’ve worked in customer service long enough to know you can at least fake being sympathetic to the customer. After reading the way this owner speak to other reviewers, I’m not shocked by the response I got. But I will NOT be returning none the less.