Waited 17 minutes only customer there and got overcharged for an order they got wrong
Andrew is down right rude. I took 2 cherry limeades in and asked if he could remake them because there was something wrong with them. They had way too much lime in them and tasted salty. He said it's cause I ordered diet sprite so I asked if he could make them with regular sprite even though I always get diet sprite and they taste good. He made them with regular sprite being rude the entire transaction and they were just as bad. I ended up just throwing them both away and wasting almost $10 on garbage. Thank you for being so rude and not helpful in any way when I told you something was wrong with the flavor and it was enedible. Next time just help the customer without the attitude and maybe try to figure out what's wrong with the item instead of blaming it on diet soda.
TJ
Tashina Jarju
Jul 27, 2026
The fries and tater tots tasted old, like in the box old and fried up. Or it could be the oil. The staff put my food up and I had to wait for the drinks while she talked to another staff, making it slowly one at a time. There was nobody else in the restaurant. The restaurant was also dirty. They need to deep clean the whole place. When I addressed the employee about the tots she did help me get fried instead. Unfortunately that tasted the same, so we did not eat the sides.
This was one of the worst experiences I’ve had at Sonic. I placed my order through the app, checked in when I arrived, and waited over 30 minutes. We watched multiple customers receive their food while ours never came out.
Eventually, we had to go inside ourselves just to find out what was going on. Our food had been sitting there the whole time and was completely cold. Instead of apologizing, the employee gave us attitude and claimed we needed to check in for our food to be made fresh. We had already checked in through the app, so that excuse made no sense.
While we were waiting, we also noticed employees repeatedly on and off their phones instead of staying focused on customers. To make matters worse, an employee with bright pink hair was standing around fanning herself with her hair hanging down around customers’ food, which was honestly disgusting and appeared very unhygienic.
Waiting over 30 minutes only to have to retrieve our own cold food, be treated with attitude, and witness employees distracted on their phones and what appeared to be poor food-handling practices is completely unacceptable. This location seriously needs better management, customer service, and attention to cleanliness and professionalism. I won’t be returning, and I definitely can’t recommend this location to anyone else.
Disgusting
LC
Lynn Chenoweth
Jul 8, 2026
Went at 4:30 today just to be told that they weren’t taking orders until 5pm. They said they could take the order but it wouldn’t be put in until 5 and made until then. Asked if they were closed and they said they are open and not taking orders until 5. Complete lack of customer service, never coming back.