WM
William Munford
Aug 6, 2026
Dont normally rate fast food...because...well its fast and cheap and oftentimes the order is wrong and thats mostly expected. HOWEVER, today was a fantastic experience and let me tell you why.
I ordered on mobile for pickup so I can grab and go and be on my day. Crap! I'm running late and I either pickup food and be late, or sacrifice the food and come back later. I call and actually get a manager pickup in under 3 rings. (most times places let it ring and ring and ring....and maybe you get someone) I explained my situation and the manager Arelia (please forgive me if I dont spell it correctly or if its the wrong name) said no problem, she can place it on hold for me and come on back when I'm ready. Cool, off I go to tackle my errands and tasks.
We came back, and when at the intercom I say I'm here to pick up an order, she instantly came back on and even remembered my name!!! Mind you this was 3+ hours later than when I called. Very friendly, very happy and was so awesome to deal with. Customer service at most fast food is mostly dead these days, but not today! The manager, Arelia (again sorry if its wrong) deserves some credit as it was just so nice to have someone who remembered and followed through just making us feel verry appreciative that good service just might not be dead afterall.
Explaining the star ratings:
FOOD: 3 out of 5 because... well its fast food, and its good, but its not like mind blowingly good. Their new steak melt burrito was pretty satisfying though. However Taco Bell is always a good trusty quick fix for some fast mexic....I mean Amer-xican food.
SERVICE: 5 out of 5 because I think my review goes over why. But this subject to me is why anyone would/should write a review online.
ATMOSPHERE: 4 out of 5. I actually like the new style of this location. I like the draw up door/windows it has for when it gets a better temperature they can let the outside in. It is smaller than other locations, but ultimately, I like more of the modern vibe. Wish there wasnt screens in your face promoting tp take your order instead of a person...but maybe thats how things are going these days.