Subway - Closed

Reviews

• BW

  Brian Wallard

  May 8, 2024
  1.0
  Long story incoming but the short of it is I've never felt so disrespected by a business when I was trying to be civil about an issue. When I'm spending half an hour of my income on a sandwich that was causing me physical discomfort to eat, the least that a multi-billion dollar company can do it not be so mean about a small refund. - So as far as a "gas station Subway" goes, it was totally fine until I had a bad experience today. I've eaten here a lot as I pass through and for the most part my experiences have been totally fine. The food was pretty good and people were nice enough. Recently, however, their entire staff changed, now it's slower, and you do get noticeably less on your sandwich. Today, I got a six inch and added bacon and jalapenos to it. I ate about half the sandwich but stopped when I bit down on the 3rd stem from the jals. They're not comfortable to chew on if you're unfamiliar. I normally don't go back to restaurants, but when a 6 inch is $10 now, I expect it to be edible. I walked in and simply asked for a refund, the manager was immediately visibly irritated with me, but began to ring up a refund. Awesome, problem solved... until they decided not to refund the bacon. They went on to say "there were only 2 bites left" and "I shouldn't even be refunding the sandwich". There was no initial offer to remake the sandwich. I walked out initially but went back in because I didn't feel that was right. Right away, the manager of the Subway walks up to me with the manager of the Pilot (since they franchise this location), who also takes the Subway side. They did finally offer to remake the sub but at this point, I wasn't hungry. Eventually, after I continued to be civil about it, the Subway manager aggravatedly storms off saying "fine I'll just refund the bacon!" Not yelling, thankfully, but not being nice about it either. So I walk to the register, where I'm immediately met with the two other employees saying "we looked at the sandwich and it was almost gone" and "you asked for extra jalapenos so you'll get stems" and "we don't have time to pick out all the stems". I get that stems are a fact of life. but I have NEVER gotten a stem on a sandwich, then suddenly I get 3 in the first half, and somehow this is my problem... I honestly can't say if I'll be back or not, I believe in second chances, but I feel like they already wasted theirs.
• EP

  Eric Pinson

  Nov 7, 2021
  4.0
  Good, convenient Subway with later than average hours because it's in a truck stop (Pilot). They have a high turnover rate it seems and that sometimes results in a bread shortage and OFTEN a meatball shortage. Overall though, it's satisfactory plus.
• AA

  Al A

  Jan 18, 2019
  5.0
  Employee was extremely friendly and very courteous serving our food

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