Sonic Drive-In

Reviews

• AF

  Abigail Fisk

  Jul 10, 2026
  2.0
  It took them 10 minutes to take my order 20 minutes for my food. They had gotten it wrong so then I had to wait another 10 minutes for them to bring out my right order. And have their card machines don’t work.
• TP

  Trinidad Pelagio

  Jul 6, 2026
  1.0
  Been waiting over 10 minutes just to make a simple order. One large drink. Shouldn’t take this long.
• RR

  RA Ramirez

  Jul 3, 2026
  2.0
  I visited the Sonic location on July 2,2026 at approximately 6:04pm after placing a mobile order through the app. My order included a large iced water with extra ice, real cherry, real strawberries, and real lemon, along with a Route 44 cherry slush. At first, I mistakenly believed the drinks had been switched because my niece had accidentally taken my water and handed me the slush. I called the stall button, explained the situation, and later realized the mistake was on my end. I immediately apologized to the employee and took responsibility for the misunderstanding. However, after trying my water, I noticed it contained lemon syrup instead of real lemon. When I contacted the employee again, she told me their system showed I had ordered lemon syrup. I showed the manager my app, which clearly showed that I had selected real lemon. The manager confirmed that their system displayed lemon syrup, so there appears to be a discrepancy between the app and the store's ordering system. What concerned me most was the employee's attitude throughout the interaction. She was dismissive, rolled her eyes after I apologized for the initial misunderstanding, laughed during our conversation when I was trying to resolve the issue, and refused to offer any solution or replacement. I felt that my concerns were not taken seriously, even after it became clear there was a difference between what the app displayed and what the store received. I am not writing simply because of the drink. I understand mistakes happen. I am writing because I believe customers should be treated respectfully, even when there is confusion or a technical issue. I hope this location can review both the employee's “Lizeth” customer service and the apparent issue between the mobile app and the store's ordering system so other customers do not experience the same problem. Thank you for taking the time to review my feedback. Also after the first misunderstanding she took my receipt and never gave it back nor did she read me my order or say anything when she brought out the drinks just seems like she hates working with the public I’ve also had her as a carhop in the past and she’s never friendly or welcoming. The manager was wonderful though.
• SC

  Sylvia C

  Jun 27, 2026
  2.0
  I placed a mobile order and parked in the mobile spot. The server delivered my food to another car( parked in an order stall and just arrived) and went back inside. I see her go to the car and then bring my food. Not acceptable but my husband wanted the order. I paid an upcharge for the refreshers and didn't get wat I ordered. I ordered Watermelon Peach& a Mango peach. What I received 2 Watermelon peach. I also asked for 1 fry without salt and both were without salt.
• TG

  Tayjah Gillespie

  Jun 19, 2026
  2.0
  Our last 3 visits at our local Central Sonic had been rough. They either get our orders mixed up or incorrect, or they end up with slow service. We waited almost 10 minutes, never answering our button. A guy next too us pulled in 2 seconds by our stop. Within 2 minutes he was already driving out. "Your button is activated We will be with you soon". 10 minutes still no answer. There's no point in waiting. Now we are going to a different Sonic. Do better please this is our local sonic and the service is going down.