GM
Gage Marshall
4 days ago
⭐ Repeated Order Issues, Missing Food, and Poor Customer Service
Unfortunately, this is no longer an isolated incident. I have experienced repeated problems with missing items through delivery and incorrect orders when visiting this McDonald’s location in person.
This morning was particularly frustrating. After waiting approximately 45 minutes for my breakfast delivery, I discovered that both of my breakfast sandwiches—the main part of my meal—were missing from the order, along with other missing items. This was not a minor oversight involving a sauce packet or an extra condiment. I was left without the main courses I ordered.
To give credit where it is due, when I call the number provided in the app, I have been able to receive a refund. However, a refund doesn’t solve the actual problem. If I still want breakfast, I have to place another order, wait all over again, and potentially pay another delivery fee. At that point, what should have been a convenient way to get a meal becomes an expensive and time-consuming hassle.
Unfortunately, the problems don’t stop with delivery. During visits to this location, I have encountered situations where employees appeared more focused on socializing than on completing orders accurately and efficiently.
I have also repeatedly ordered espresso shots added to my Frappuccinos and other McCafé beverages. I specifically confirm these additions at the drive-through window, only to receive drinks without the espresso I paid for. Correcting these mistakes often means parking in a designated waiting spot, going inside, trying to get the attention of an employee when nobody seems to be available at the counter, and waiting again for a correction that should never have been necessary. On one occasion, I was even met with an attitude when trying to get my order corrected.
I understand that restaurants get busy, mistakes happen, and employees can have difficult shifts. I’m not expecting perfection. I am expecting the food I paid for, the drinks I ordered, and a reasonable level of customer service when something goes wrong.
When the same problems keep happening across delivery orders, drive-through visits, and in-store corrections, it starts to look less like occasional mistakes and more like a recurring issue with order accuracy, attention to detail, and accountability.
Management needs to take a closer look at what’s happening at this location. Customers shouldn’t have to repeatedly check their orders, chase down employees to correct preventable mistakes, or spend extra money and time trying to get the meal they originally paid for.
Convenience is the entire reason many of us use McDonald’s delivery in the first place. When the service repeatedly creates more problems than it solves, something needs to change.