Wingstop

Reviews

• MO

  Martin Owens

  6 days ago
  1.0
  Usually when I come in it’s quick they give me my food or there’s a small wait on fries but this most recent time was insane I came in it took 20 mins to get my food supposedly because of a wait on fries even though I saw them do multiple other orders placed after mine that had fries on top of all that the lady at the front pulled the food out of my bag and put my food in a different order that was then taken by a DoorDash
• KK

  karmsful

  Aug 8, 2026
  1.0
  Wingstop, Lakewood NLR 8/8/2026 I am extremely disappointed with my experience at this Wingstop location. I had not eaten at Wingstop in years and decided to give it another try. Unfortunately, from the customer service to the quality of the food, this experience left a very poor impression. I downloaded the Wingstop app, placed and paid for my order through the app, and remained in my car while I waited. I did not enter the restaurant until I received the notification stating that my order was ready for pickup. Once I received it, I immediately went inside and stood directly at the area clearly marked “Pickup.” There were two employees working at the front counter, but no one acknowledged or assisted me. After I had been standing there for a few minutes, another woman entered the restaurant, walked past me and identified herself as an Uber Eats driver. An employee immediately acknowledged and assisted her. I then spoke up and stated that I was also there for a pickup. Interestingly, the Uber Eats driver herself recognized what had happened and apologized to me. She explained that she did not mean to step in front of me and said the employee had made eye contact with her. I appreciated her apology, but she should never have been put in the position of needing to apologize. I was already standing at the designated pickup area and was clearly next in line. What made the situation even more disappointing was that, even after I spoke up, the employee continued helping the Uber Eats driver, gave her the order, and allowed her to leave before finally asking for my name. That made it very clear that I was passed over. There was some confusion locating my order because it was apparently listed under my first name and only part of my last name. However, that was separate from the customer-service issue. The problem was not how my name appeared on the order. The problem was that I was standing there first and was not acknowledged or assisted before someone who entered after me. I considered asking for a refund and leaving because I was so disappointed with the way I had been treated, but I decided to take my food home and give Wingstop a fair chance. Unfortunately, the food did not improve the experience. Despite waiting in my car until the app specifically notified me that my order was ready, the fries were cold when I got home. I left immediately after receiving my order, so there was no reason for freshly prepared fries to already be cold. They were also extremely salty—far beyond what I would consider properly seasoned. Some of the chicken was fried so hard that it further took away from the meal. After not having Wingstop for years, I was actually looking forward to trying it again. Instead, I received poor customer service followed by disappointing food. Customers who take the time to order and pay through the app, wait for their notification, and stand in the clearly marked pickup area should not have to speak up just to be acknowledged—especially while someone who arrived afterward is served first. Unfortunately, this experience made my decision to give Wingstop another try feel like a mistake. I expected much better customer service and much better food quality.
• JG

  Jerry Green

  Jul 19, 2026
  1.0
  The cashier is poorly trained. Went into the store to do a take out she waited tell all three of us told her what we wanted to only say once we pulled out cash they can’t take cash waisting our time. They had no signs in the door or anything posted behind the register. When we asked her why she didn’t say anything before hand she just had a blank stare on her face
• SB

  Salih Abdur-Rasheed (Blockchains)

  Jul 17, 2026
  5.0
  This location was good. I drove here from Memphis, Tennessee, after a great eating experience at a Wingstop in South Haven MS, and read the reviews before stopping in here. Deanna was a great cashier. The 9 year veteran cook was helpful also. I asked her a few questions because my main concern is whether the chicken is cooked fresh to order. Some restaurants flash-fry their chicken ahead of time and then recook it when customers order it. I don't eat chicken prepared that way, and if I taste flash fried, I ask for a refund. That was NOT the case here. The chicken was fresh and cooked to order, seasoned well, and the fries were hot and excellent. Thank you to the entire team for the good food and friendly service.
• KL

  Kassidy Lane

  Jul 8, 2026
  1.0
  Was rushed in ordering, ask for boneless receive bone in, as for branch three different times and never received it, and threw my fries in the bag got them all to fall out, despite having to repeat myself multiple times, my order was not what I asked for, i’ve had a terribly experience every single time I’ve gone to this restaurant

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