I went through the drive-through. I was the only one in line. I paid immediately pulled forward gotten most of my food. Then they asked me to pull up to the third window to wait for my strawberry pie because they didn’t have any ready, not a problem. I completely understood, a few minutes later someone came and asked me if I wanted to continue to wait since it was going to be a few more minutes I told him yes I wanted it. I realized eventually that 15 minutes had passed from the time I paid up till this point and I hadn’t seen anyone in a while. I called the store to let them know. I was in line still waiting. Someone then came to the window and told me it would be just a few more minutes eventually I did get the strawberry pie however at no point was anyone friendly which nowadays you come to expect from fast food however no one even offered a simple, my bad, much less a sincere apology.
When I pulled up to the drive through to place my i could hardly understand the employer I think he said something about mobile app? I placed an order for Two #3 Bacon Egg Biscuit meals w/ orange juice. When I pulled around to pay. The employer looked half asleep 😴. Never repeated my order or gave a total. When he charged my card he did ask if I wanted a receipt. Thank goodness I said yes, was charged for Three #3 meals totaling $24 bucks. After correcting the order is get to work and my first bite was to a stale biscuit (hard on the side) and cold. Never, Ever going back to this Restaurant again.
CK
Crystal Kitt
Sep 26, 2026
I was very disappointed I ordered through doordash my fries were cold I ordered the frozen lemonade didn't get a straw I would not want it from this location anymore
JP
Judy Perken
Aug 28, 2026
I was here at this restaurant this morning around 8:50 9 o clock with my son getting breakfast I was standing in the lobby and I was hearing commotion from the lady on front counter, she was telling a young man he had to remove his car from the handicap parking spot and she threatened to call the police on him if he refused to remove the vehicle. To my understanding coworkers are supposed to be working together not against each other and to bring police into the establishment about something so trifling was upsetting to me that I left the store without my breakfast and I order from this store a lot, the elder woman was causing ruckus and it was disturbing to hear. McDonald’s on Rodney parham has officially lost a loyal customer.
TA
Tyson Allen
Jul 31, 2026
I was really disappointed with this location. I sat in the drive-through for five minutes before the car in front of me was even able to place their order. When I finally pulled up to the speaker, I waited in silence with no greeting or acknowledgment. Then a car pulled up to the other speaker, was helped immediately, placed their order, and even pulled ahead of me.
I said “hello” three times before anyone responded. Eventually, an employee came on and said, “So, what’s up?” I placed my order and then waited another 20 minutes. When I finally received my food, nothing was hot, nothing was fresh, and the overall quality was very disappointing.
This doesn’t just affect local customers—it also affects the many travelers who stop in Little Rock for a quick meal off the interstate. For many of them, this may be their first impression of the area, and experiences like this leave them thinking Little Rock has terrible customer service. This location should be representing the community much better than it did during my visit.