I was really disappointed with the customer service at this location. I simply asked if my shake could be blended a little longer because it was for a three-year-old, and the ice chunks are usually too big for her to drink through a straw. Another 7 Brew location had recommended blending it longer, and it worked perfectly. Instead of politely accommodating my request, the employee was rude and made a snarky comment to her coworkers that I could clearly hear. It was such a simple request, and I don’t think it warranted that kind of attitude.
I think it’s unfair to judge an entire team based on negative comments from people who no longer work there. I’m a customer, and my experience has been very different. The employees at this 7 Brew are consistently friendly and professional. I’ve been visiting for four months, and I’m always greeted with kindness. They take care of their customers and make an effort to resolve problems when they arise. Sarah, Molly, and Addy are just a few of the wonderful people I’ve encountered. I left another coffee shop because of a bad experience and have been happy with my decision ever since. This location gets a 10/10 from me.
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Chris Barrett
6 days ago
I don’t usually leave reviews, but this team deserves one. Mistakes happen in every business. What matters is how employees respond, and the staff here handle things the right way. They are polite, helpful, and willing to correct an order without making a customer feel bad for asking. I’ve had nothing but positive interactions with the crew, including Sarah, Molly, and Addy. I’ve been a customer for around four months now, after my wife put me on to 7B! I have no complaints about the service here. Keep up the good work!
Gracie is entirely unprofessional with her job and speaks with a condescending tone to customers that have the nerve to ask questions. I have brought these concerns up with specific details to higher ups at 7brew via email and I haven't heard one response from them. I have emailed multiple times about their unprofessionalism. This location is never busy for a good reason.
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Marie Anderson
Oct 1, 2026
Very unprofessional people , Gracie the manager sucks as a manager lack of communication between her and the coworkers . They had to remake the drink twice because they don’t know how to do their job . I don’t recommend this place also Gracie the manager treats her workers horrible, she needs to get fired .