AS
Aurora Sheppard
Apr 4, 2026
My first experience at this Sonic location was honestly disappointing. The service felt bland, the staff didn’t seem to know what the order even consisted of, and when I asked about it, the response was basically, “I hope.” The food reflected that poorly made, thrown together, and overall not good at all.
That said, what truly changed my perspective was how the manager handled the situation. After I reported the issue, the manager was immediately on top of it and reached out to me personally. They went above and beyond to make sure our second experience was completely different and it was. The food was made properly, everything was correct, and the experience felt like what Sonic should represent.
Having been a manager before, I understand that sometimes crew performance can be out of your hands no matter how hard you try. What matters is how problems are handled, and this manager made sure the store reflected the standards they expect. When there was a problem, it was acknowledged and fixed, and that level of accountability deserves recognition.
Because of that, I’m willing to give this location another chance. Good management truly makes all the difference.