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Chick-fil-A

4.1
(500 reviews)

Business Details

3949 Crosshaven Dr, Vestavia, AL
35243, United States
(205) 871-1398

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Vestavia Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
3949 Crosshaven Dr, Vestavia, AL
35243, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 3949 Crosshaven Dr in Vestavia, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.1
500 reviews
5 stars
328
4 stars
50
3 stars
27
2 stars
24
1 star
71
  • WS
    Winston Smith
    Aug 21, 2026
    5.0
    Over the last several weeks, I have had the opportunity to visit this location four times. I was buying lunch for guys doing work for me. Each time, I was lucky enough to be waited on by Autumn. She always has a smile. Very professional and super nice. Reads the order back every time. I have interacted with some of her co-workers to a lesser extent. However, they have also been super nice with a smile, too. Of course, the chicken sandwiches are super fresh and delicious. However, this FIVE STAR review is for the employees who clearly go beyond what normally might be expected to a very elevated version of customer service that I do not hardly ever see...anywhere. Way to go!!!
  • AC
    Alex Cornelius
    Aug 18, 2026
    5.0
    I got served by Andrew tonight on 08/18. He was very delightful to speak to and attentive. He gave me exactly what I ordered and I can’t say I have had a better experience here than this one!
  • SS
    Susan
    Aug 17, 2026
    1.0
    Want to love this location as it’s close, but it’s consistently SLOW and the times I’ve been inside it’s dirty. Not up to Chick-fil-A standards & again witness so many people working but not efficiently putting food out/serving customers We’ve also had nasty food here a few times so unsure what’s going on with this location as ofc we love Chick-fil-A
  • CL
    Chris Lee
    Aug 7, 2026
    1.0
    After carefully considering whether to write this review, and after reading several of the other complaints, I realized that what I experienced today appears to be part of an ongoing pattern at this Chick-fil-A location. I recently visited this location to pick up a online order. I found the designated pickup area and waited because the app did not show that the order was ready. While I stood at the counter, multiple employees—including what appeared to be a manager or supervisor—walked past me without acknowledging my presence. I waited for more than 15 minutes before finally asking an employee who had just returned from his break if someone could assist me. He asked if anyone had helped me, even though I had walked past him earlier while he was on break and had been standing at the counter the entire time. Meanwhile, the employee working the front counter remained focused solely on customers in line. At no point did he ask if I needed assistance or attempt to find another team member who could help. He avoided making eye contact, as did several other employees, making me feel as though I was invisible. What made this experience even more disappointing is that I have visited many Chick-fil-A locations over the years and have consistently experienced the high level of hospitality and customer service the brand is known for. This is the first location where I have felt ignored and genuinely disrespected. After reading reviews from the past several months, it seems that concerns about customer service and slow order fulfillment have been raised repeatedly. Unfortunately, my experience reflected many of those same issues. This location would benefit from stronger leadership, improved customer service training, and a more effective process for assisting guests and delivery drivers promptly. Providing timely acknowledgment, even during busy periods, is a basic expectation of good customer service. Improving these areas starts with leadership setting the standard and ensuring the team consistently delivers the level of service customers expect from Chick-fil-A.
  • BA
    Bailey Aksamit
    Aug 3, 2026
    1.0
    Ordered a salad and Coke. Don’t understand how you literally forget the most important thing, the dressing. Do better. Now I get to go hungry for the afternoon and I wasted my money because you can’t do your job and give me the most important part to a salad the DRESSING. And when called to notify that the dressing was forgot an employee hung up on me. I thought the customer service was supposed to be good at Chick-fil-A lol

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified August 23, 2026Yext Knowledge Graph
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