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McDonald's

3.2
(1,825 reviews)

Business Details

521 15th St E, Tuscaloosa, AL
35401, United States
(205) 759-4561
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
521 15th St E, Tuscaloosa, AL
35401, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 521 15th St E in Tuscaloosa, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,825 reviews
5 stars
577
4 stars
330
3 stars
302
2 stars
156
1 star
443
  • GP
    Gigg 100 percent
    5 days ago
    1.0
    I ordered a the two cheese burger meal got to the window the employee asked me did I have the cheese burger meal I said yes he handed me two mc doubles with bacon I happened to look in the bag I went back to the drive thru where I started from I told the guy in the first window what happened he shrug his shoulders like he didn’t care so I pulled to the second window and told them all the employees were laughing and acting weird so as of now i will not be going back and my food was horrible im just going to cook hamburgers at home smh never waste your money here
  • AT
    ashley trone
    Jul 2, 2026
    1.0
    I am extremely disappointed with the customer service I received during my recent visit. I placed my order through the mobile app because there was a special cup promotion being offered. I waited in the lobby for my order. The employee called my order number, placed the food under the pickup light, and immediately walked away. After checking my order, I realized my BBQ sauce, which was included on my order, was missing. I tried several times to get the employee's attention, but he ignored me. A young lady wearing a yellow shirt even said something to him, yet he still refused to acknowledge me. When I finally asked about the promotional cup, he responded with an attitude and told me I didn't order it. I simply replied, "Fine." I then asked for the BBQ sauce for my Chicken McNuggets, and instead of handing it to me professionally, he tossed the sauces into my bag. At that point, I asked to speak with a manager. While I was explaining the situation to the manager, the employee repeatedly walked by making comments. His behavior was disrespectful and unprofessional. I then asked to speak with the General Manager. While I was speaking with the GM, the employee continued trying to argue with me instead of focusing on the customers he was supposed to be serving. I finally told him that I was speaking with management and that he should not be engaging with me while assisting other paying customers. What was also concerning was that the team leader had to translate everything I was saying from English into Spanish for the General Manager. Effective communication with customers is essential in a management position, and this made resolving the issue much more difficult. In addition, I observed employees in the kitchen playing around while preparing food, and I noticed individuals handling food without wearing gloves. This raises serious concerns about food safety and health code compliance. I paid for my meal and left feeling completely disrespected. No paying customer should be treated this way. This is not the first negative experience my family has had at this McDonald's. In fact, four of my family members have also had poor experiences at this location. I plan to report this incident to the Better Business Bureau and to the local health department regarding the food handling concerns I witnessed. Customers deserve to be treated with respect, receive the items they paid for, and have confidence that their food is being prepared safely. Until meaningful changes are made, I cannot recommend this location.
  • RR
    RK2KDragon
    Jun 27, 2026
    1.0
    On their website on their app and everywhere it says they're open but then all the sudden they're not open they tell you a certain time they're going to be open and they don't open at that time they like to get food wrong too often they're ice machine is never up apparently so you have hot drinks and their food is always cold when you receive it it does not deserve anything past a one-star rating this store should be shut down and every one other people fired
  • BI
    BENE TOP “Barbisas” Isasmendi
    Jun 23, 2026
    5.0
    Siempre
  • JL
    Jordan Locklear
    May 23, 2026
    2.0
    We ordered online and didnt have much at all. We proceeded to pull up, and I WATCHED my boyfriend put the number into the app stating we were in the parking spot 1. Waited 20 minutes and not a soul came out of the door. When we finally had enough of sitting there, as we were giving them grace, they were busy. My boyfriend went in and told them we’ve been waiting in the parking spot for 20 minutes. Then the worker stated it was our fault and we didnt put the number in the app, yet my boyfriend looked at his phone and it was right there on the screen. Not to mention the amount of times we've came and gotten only 3 items, yet stuff was missing. It used to be the greatest mcdonalds in Tuscaloosa, not too sure what changed, but it needs to be fixed.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Tuscaloosa is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, it offers drive-thru service which is available 24/7 every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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