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Jack's Family Restaurant

3.3
(207 reviews)

Business Details

200 Oak Mountain Trail Drive, Pelham, AL
35124, United States
(659) 599-4499
https://locations.eatatjacks.com/al/pelham/200-oak-mountain-trail-drive

About

Fast Food RestaurantRestaurantBreakfast RestaurantBurger JointSouthern Restaurant
Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Find a local Jacks restaurant location near you, and order your favorite burger and fries in the Jacks app or online. Get your southern cravings satisfied at breakfast, lunch and dinner time.

Location

Jack's Family Restaurant
200 Oak Mountain Trail Drive, Pelham, AL
35124, United States

Hours

Monday5:00 AM - 10:00 PM
Tuesday5:00 AM - 10:00 PM
Wednesday5:00 AM - 10:00 PM
Thursday5:00 AM - 10:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday6:00 AM - 10:00 PM

Reviews

3.3
207 reviews
5 stars
87
4 stars
25
3 stars
14
2 stars
16
1 star
65
  • SS
    satedra smith
    3 days ago
    1.0
    I’mma make this quick and brief, I will not ever patronage this location due to customer service. The gentleman with the natural curly hair was rude from the time I walked in to the time I walked out. I walked over from making my delivery at Tractor Supply. I ordered my food to go, but I sat at the table maybe the third one from the door I’m watching other coworkers sit down and have a break and eat their food. I’m watching the young gentleman cleaning the dining room and so as I’m leaving the facility, I asked The Guy if he can give me a refill, he says no because we cannot refill if it’s already been out and I say out of Ware, if it’s already been out, he said it again and I said I haven’t been out. I said I’ve been sitting over there in the corner. He was like no you ordered your food to go. I said I did order my food to go and I sit at the table the whole time so I’m telling him about his Store and the people that are in there and he still almost refused to give me a refill on my Coke so then I asked for the manager and the manager was slow to respond and then I asked young lady who I saw who I seen sitting there eating her meal. Did she see me in that corner and she say yes yeah first time last time I hope this don’t happen for many other people.
  • KR
    Ken Ra
    6 days ago
    5.0
    Every time I have visited this location, the food is freshly made. Whether its breakfast, lunch, or dinner the food is great. The cashiers are friendly, knowledgeable, and respectful. The Manager Ms G. I think is what's she is called has a great spirit. This location is definitely my go to when I am working and need food for my family. This location definitely gets 5 stars🌟🌟🌟🌟🌟
  • MM
    Michael
    Sep 25, 2026
    1.0
    Very tiny breakfast wrap. Not enough to fill up a toddler much less a grown adult.
  • TS
    Tiffany Sera
    Sep 8, 2026
    2.0
    Yo I got a bigger jack and some wings. Wings were fire thanks, but drove home, was missing the bigger jack. Drove back then got handed a burger that's in the metallic wrapping instead of the regular one. I was like yeah that's probably the bigger jack since the basic cheeseburger is in the paper wrapping. Drove back home and it's just a patty and cheese. Don't feel like driving back a 3rd time. Hate being the person that sits there to check food but might have to literally check and unwrap the food. Zzzz
  • EL
    Enjl Lewis
    Sep 3, 2026
    1.0
    While on our annual vacation, Beau and I stop for gas and a bite to eat. We arrived right as they began the lunch menu. The young men seemed unsure and nervous about everything. Like maybe it was his first day on the job. So naturally our order was wrong. We were charged for an extra drink. I could tell by how he was be chastised for his mistakes. This is not somewhere I would want to work. Our order was simple enough Beau got the tender combo and I got buffalo ranch dry rub wing combo. The food was edible, the service wasn't the best and the atmosphere was regular 🤷🏾‍♀️

Frequently Asked Questions About Jack's Family Restaurant

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How do I order Online?

Why wait in line when you can order online? Visit order.eatatjacks.com or order from your app. Both ways will get you delicious Jack’s.

Brand Certified Facts from Jack's Family Restaurant

This information is certified by Jack's Family Restaurant and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 27, 2026Yext Knowledge Graph
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