Sonic Drive-In

Reviews

• EA

  Ethan Allen

  Sep 26, 2026
  1.0
  We arrived and had only been there maybe a few minutes when some guy wearing a red beanie came outside and rudely in a snarky tone ask us “have we ordered yet?”. We stated we were placing our order through the mobile app. He then glared at us and said nothing else before retreating to the kitchen. Very unprofessional and immature interaction with that guy. Unfortunately that one guy drags down the service that other workers who seem to care about their customers barely maintain.
• CS

  Chloe Strickland

  Sep 20, 2026
  1.0
  Stopped by today and the customer service was absolutely awful. The young lady working the drive thru today around 2 today had the worst attitude. I was so disturbed I canceled my order and drove off. Managers need to consider training this location on customer service this isn’t the first time I’ve experienced such unprofessional service but I tried giving them another chance. The young lady working in drive thru was extremely rude, impatient, and just didn’t seem like she was happy to be at work. I won’t consider this location again although it’s convenient to where I live I’ll rather do business where the service is pleasant.
• AC

  Anne Cooper

  Sep 13, 2026
  1.0
  After not even being able to order at the Sonic on Atlanta Highway, came to this one as my son wanted to use a gift card. Did the Drive Thru. Literally had the same issue as the other one I where the employee was clearly not using the mic anywhere near her mouth and had to ask her to speak up (I have no hearing issues). Then she informed me they couldn’t make milkshakes. Placed the order and got in line in to wait. Waited and Waited and waited. I was only the second car behind the one at the window and sat there for 13 minutes before observing that the front car was having issues with their order and had to keep passing food back. My kids were so hungry so we finally pulled out of the line and went to Panda Express instead. There, I could clearly hear the person taking orders. We ordered and had our food in under 10 minutes. Want to add that this was my first time back at East Chase locale because four years ago or so we waited in the drive through line (there were 3 cars that time too including me) for 30 minutes before deciding to leave.
• JE

  Jann Enriquez

  Sep 12, 2026
  1.0
  Today was the worst day ever to go to sonic. We had to wait a long time for our order. We got home ready to eat our lunch omg the onion rings were awful cooked way to long not to many onion mostly pieces my cheese burger was awful the only thing the was good was the drink. It's so sad we go out to have a nice lunch and pay 20.00 bucks and the food was crap. We didn't even eat it. We will not be going back to this sonic.
• TG

  Tiara Gibson

  Sep 6, 2026
  1.0
  For your sanity please don’t eat here. Don’t even look in the direction of the store. I have never in my life had an experience where I stopped at a fast food restaurant and had an encounter with the police over being charged twice and an order that was not properly prepared. I stopped here with my husband and child to get food before we checked in to our hotel after shopping in EastChase. I’m from Atlanta btw and was simply looking to enjoy our time shopping and decided to get a bite. I ordered the coney dog combo and a cheeseburger kids meal for my son! SIMPLE!!! For starters when the young lady came over the intercom she was rude and unpleasant. Normally, we don’t put up with that when we are spending money and my first instinct was to go take my money somewhere else. I still proceeded to order against my better judgment and paid for it to my detriment. 2nd red flag 🚩 they came out to process the payment before they bought the food. Never in a million years have I ever been to Sonic and they come out with a card processor without the order. I paid with a credit card because I was having trouble locating my debit card. The same young lady then comes back out about 5 or 6 minutes later and said my card didn’t go through. I simply stared at her because I knew I heard the card process and the card has a 5k balance. Against my better judgment again…… I swipe my card. I ask her to wait and instead of waiting she runs back in the store. I told my husband I believe they are double charging me. I immediately log into my bank account app to see what is happening because I knew for a fact everything about this interaction didn’t make sense. Of course, I see the double charge. Now the young lady is steady telling me it didn’t go through on their end when she comes back out (the ticket didn’t close out)……Then she says I’ll go get my manager. This young man comes out and instead of greeting us first or apologizing about the situation he gets smart saying “well it didn’t post on our end”. I’m like well my bank account is showing two charges for 21 dollars worth of food which I showed him on my phone. He took a picture. Keep in mind this is the third interaction we have had with the staff before we even get our food! My son had not eaten. I tried everything in my power to be polite and respectful! I understand mistakes happen but then they bring me the food that I feel like I’m jumping through hoops to get and the order is wrong! I specifically ordered a cheeseburger kids meal for my son which my husband heard me say and a coney meal with a substitute sonic blast. They bought out a blast cup that wasn’t full and half fixed. We show the manager the inside of the cup and “he says well our general manager says we aren’t allowed to fill the cup up to the top” my response was “consider it compensation for the double charge” because WHY on earth aren’t you trying to at least make sure we have everything we need. My son wanted fries which I stated when I ordered the meal. They bought out tater tots! While we are waiting I decided to go ahead and let my son eat his burger. Well of course when I go in for the sandwich it’s not a burger. It’s two pieces of bread with cheese. I’m like did they forget the meat. Frustrated at this point I go to the door to wait on what they were supposed to be remaking. Still trying to keep my cool! The manager comes out maybe about 10 minutes later and walks past me like I’m not standing there and takes the remade blast and fries to my husband. Then he walks back up to me talking about what’s wrong with that now. I told him it’s suppose to be a kid cheeseburger. I open the bread to show him there is no meat! He states that’s a grilled cheese! That’s why there is no meat. Negative energy, rolling his eyes, talking to me rudely. He goes back in and at this point I didn’t even want the food and were advised by the cops to throw it away. The fact that we were double charged, along with the negative experience, then an incorrect order is beyond my level of understanding.