Pizza Hut

Reviews

• MM

  Martine Matthews

  Sep 26, 2026
  1.0
  I am extremely disappointed with the way I was treated at this location and, especially, by the general manager. I originally placed an order on September 17, 2026. I live approximately 30 minutes away, and when I arrived home, I discovered that my order was incorrect. I paid $10 for a chicken salad, but there was no chicken on the salad. My large pizza was also supposed to be half and half, but it was not prepared that way. To make matters worse, the large pizza was cut into seven slices instead of eight. I was told that I would receive a $15 credit for the issues with my order. Today, I placed another order over the phone and drove 30 minutes to pick it up. When I arrived, I was told that there was no order under my name. The employee who took my order told me that she could see the $15 credit on my account. I then spoke with the general manager, who told me that I only had a $9 credit and claimed that I had already used it. I explained to him that I have not placed another order at this location since September 17, 2026. Instead of investigating the issue or attempting to resolve it, his response was, “Well, I don't know what to tell you. You used it.” His attitude was extremely rude and dismissive. I told him that I would be contacting corporate regarding the situation, and he responded, “Go right ahead,” and walked away. Mistakes happen, and I understand that. What matters is how a business handles those mistakes. A manager should be willing to listen to the customer, investigate the situation, and make a reasonable effort to resolve the problem. I did not receive that type of customer service today. I am asking corporate management to review this situation, including my previous order, the $15 credit that I was promised, today's order, and the way this matter was handled by the general manager. I have been a customer, and I simply expected to be treated with respect and have the issue properly addressed. Unfortunately, that did not happen.
• CD

  Chet Dolihite

  Sep 4, 2026
  1.0
  Stay away from pizza hut. We went on 9/3/26 to monroeville for supper. The person taking the order was very helpful and nice as she could be. Food was awful, I've never seen pizza with toppings on top of the cheese. We had to roll it up like a taco to keep the toppings on the slices. Worst pizza I have ever had.
• RA

  Ryan Avery

  Aug 28, 2026
  5.0
  Love the buffet
• JM

  Just me

  Aug 13, 2026
  1.0
  I recommend eating somewhere else. The staff are rude and look filthy and the store is always a mess and smells bad. The parking lot is high and most vehicles will scrape and cause damage and I seen brown roaches everywhere outside and inside so they will get in your car in the parking lot and you're eating with them on the inside.
• CM

  Carol McCants

  Jul 24, 2026
  5.0
  Service is always good when Laura is working! Great hospitality, great food!

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