Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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drive thru workers always have an attitude, that one big girl with red hair is rude for no reason, this location should be closed down
CM
Christine Meeks
Apr 30, 2026
1.0
I walked in went to order on the kiosk and I couldn't figure out how to say no onions so I walked up to the counter The manager behind the counter loudly asked me ma'am did you order on the kiosk and walked away I waited on her to come back she again said loudly ma'am did you order on the kiosk and I said ma'am I was trying to ask you a question I was trying to put my order in but I couldn't figure out how to put onions rudely interrupted and she said you did not put your order on there you have to walk over there and put your order on the kiosk this is after I had already did this she wasn't paying attention and she wasn't watching me and she also wasn't listening to my question she wasn't trying to be helpful so I said ma'am I'm just trying to figure out how to put no onions and she said you have to go over there and actually use the kiosk she was being very rude so I just held my hand up and said that's okay thank you and she said thank you have a nice day really loudly I do not work for McDonald's and I was going to try to use the kiosk however I couldn't figure it out so I asked for help only to get the lady telling me what I didn't already do but I did very disappointed very rude manager she was in the back yelling at all the employees about messing up orders and that they're not going to be on the schedule this that and the other so she was already in a bad mood and she was taking it out on the customers Y'all need to get her some help and she needs some social skills I will not ever go back to that McDonald's again very rude nasty attitude
SS
Shekitha Sanders
Apr 26, 2026
1.0
Something told me not to stop at this location, but my son wanted McDonald's & we were close. I've gone in the past (years ago) with no issues. Today was just embarrassing. 1st, the cashier on the speaker told me what they didn't have (Sprite & Hi-C). I ordered anyway when I should've just left. I specifically asked for a # 7. Got to the 1st window & an older lady called out an incorrect order to me (#9), so I told her my correct order. She then went back & forth arguing with me telling me what I said & how she's the only one taking orders so what she said had to be correct. So sad. I just pulled off. It's sad & embarrassing that someone her age is that ignorant & has customer service that terrible. We went to the Hueytown location & the service was great. They even had Sprite😊
VM
Venus McGhee
Apr 15, 2026
1.0
I ordered a 2 fish meal the fries were cold and stale never again
What are the regular opening hours for McDonald's at 11 Phillips Dr, Midfield, AL?
McDonald's at 11 Phillips Dr is open daily from 5:00 AM to 2:00 AM, except Thursday to Saturday when it is open 24 hours on Thursday and Friday till 2:00 AM or 24 hours on Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM on Thursday. On Friday and Saturday, delivery is available from 4:00 AM to 2:00 AM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, this McDonald's features a drive-thru. It's open from 5:00 AM to 2:00 AM Monday through Wednesday and Sunday. From Thursday to Saturday, the drive-thru operates 24 hours.
Which payment options are accepted at McDonald's 11 Phillips Dr?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food online from this McDonald's?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does McDonald's offer any contactless or curbside pickup options?
Yes, McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What nearby places can I visit before or after dining at McDonald's on Phillips Dr?
Nearby, you can visit Onyx House of Style for hair services, Wings Plus for additional dining options, or Mills Pharmacy for medical needs.
Where can I find other fast food options near McDonald's at 11 Phillips Dr?
You can try Hardee’s, which is a nearby fast food and burger restaurant located close to this McDonald's.
What nearby services are available for financial needs near McDonald's?
Nearby financial services include Alabama Title Loans for installment loans and Check Into Cash for financial services and pawn shop needs.
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