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McDonald's

3.3
(1,910 reviews)

Business Details

8005 Hwy 72 W, Madison, AL
35758, United States
(256) 722-9584
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8005 Hwy 72 W, Madison, AL
35758, United States

Hours

Monday4:00 AM - 12:00 AM
Tuesday4:00 AM - 12:00 AM
Wednesday4:00 AM - 12:00 AM
Thursday4:00 AM - 12:00 AM
Friday4:00 AM - 1:00 AM
Saturday4:00 AM - 1:00 AM
Sunday4:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 8005 Hwy 72 W in Madison, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,910 reviews
5 stars
548
4 stars
411
3 stars
359
2 stars
199
1 star
393
  • BB
    Bam Bam
    2 days ago
    3.0
    I don't know what was going on. (Possibly shift change) We waited in one of the two drive-thru ordering lanes (with both sides at a standstill) for approx 9 minutes before they asked for our app code. Then we had to wait for an additional 5 minutes to get our order. The cars behind us were blowing the horn believing we had placed an extraordinarily long order. Not the acceptable fast service we're accustomed to for sure! My large French fries were about 3/4 full & my milkshake looked like a big swallow was missing. (I know it wasn't but it was not full).
  • FF
    Fallersaur
    Oct 31, 2026
    1.0
    The past few months the drive thru wait has been extremely long. I keep going back thinking that maybe they were short staffed or whatever the last time I went through...but here I am once again stuck in the drive thru. It has been 20 minutes and I haven't even reached the first window. What are we doing guys? Fix it.
  • DM
    Danyal Mo'Nique
    Oct 30, 2026
    1.0
    **20 Minutes in the Drive-Thru! Seriously, McDonald’s?** Let me start by saying I don't normally eat at McDonald's, but my brother wanted something quick to hold him over until dinner. Simple enough, right? WRONG! When I tell you we sat in that drive-thru for **20 WHOLE MINUTES**, I mean 20 minutes! Not 5. Not 10. TWENTY! I would've pulled off after the first five minutes, but my mom was driving. Anyway, we eventually left, but I decided to call because I thought maybe something had gone wrong and they didn't realize we were sitting at the speaker. The manager answered, and I explained what had happened. She told me they had about 100 DoorDash orders and were short-staffed, which was why nobody had said anything. Now, I understand being busy. I understand being short-staffed. SH*T HAPPENS! But what I don't understand is the complete lack of communication. Not a "Welcome to McDonald's." Not a "We'll be with you shortly." Not even a "Can you please hold?" **ABSOLUTELY NOTHING!** Just 20 minutes of silence! And maybe it's just me, but I would think customers physically sitting in your drive-thru deserve some priority over online orders. At the very least, they deserve to be acknowledged! I'm not expecting miracles. I'm expecting basic customer service and communication. DO BETTER, McDONALD'S!
  • DH
    Danica Hunter
    Oct 25, 2026
    1.0
    This visit was so horrible that I could not see myself ever returning again. I was never even supposed to end up at this one but I made a wrong turn and decided to just go here. Big mistake that I won’t make again. I sat in this line for OVER and Hour, without so much of a word from an employee. The only reason I continued to wait was because I had already placed and paid online and I was stuck in the line and couldn’t get out. I waited over an hour and missed an important appt, and when I got to the window (the 2nd window) it just got worse. Caitlin , not sure with a k or c of if spelled correctly but she was very unconcerned, uncaring, and uncooperative! Her attitude and nastiness as the window made things worse. The reciept the lady gave me at the first window had nothing on it so I asked caitlin could it be reprinted and she told me no. I asked why not and showed her there was nothing printed properly and she said ok well they all print like that. I asked for the general manager number or a corporate number and was told she was not going to give no personal numbers and I could call the store. When the manager melody stepped in she was definitely pleasant. She understood I had not had a good experience and really the only reason I wanted my receipt was to leave this feedback. Melody did her best to give me all the info she could, and guess what she went and reprinted my receipt for me too. As a manager myself Caitlin would have been fired and returned to a customer that day if she ever treated my customers the way I was dealt with today. She is bad for business. Just ugliness no apology or care. It was completely unnecessary and there was no urgency. It’s safe to say I won’t be back and I’m glad there’s another McDonald’s closer to me anyway. Very bad experience I pray no other endures. Thank you melody for stepping in.
  • EP
    Emily Painter
    Oct 25, 2026
    1.0
    I have a lot to say, but I will keep this short and sweet. This McDonalds has gone down hill over the last few years, the service, the employees (some not all), the lack of communication, and lack of respect for their customers is comical. I waited in the lobby of this McDonalds for 40 minutes waiting for two sausage biscuits, others were waiting much longer than that. Once I started communicating with the employees they started just printing the tickets before the food was even out, which made some wait longer. I spoke with two or three of the managers and explained that communication would go a long way, and all they had were excuses. All I see is poor management not knowing how or where to put people to make their lives easier. You had 10 staff members and only 2 were working. I do want to shout out the person that was making the food, he was in the zone, pushing out food constantly. If only his coworkers were playing on his team, maybe this experience would be different. He was truly kicking butt. I have another experience that I would like to share, but lets be honest, customer reviews won't change a thing.

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