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McDonald's

3.3
(1,551 reviews)

Business Details

11178 County Line Road, Madison, AL
35758, United States
(256) 772-7766
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11178 County Line Road, Madison, AL
35758, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11178 County Line Road in Madison, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,551 reviews
5 stars
462
4 stars
344
3 stars
266
2 stars
152
1 star
327
  • CB
    Chris Brown
    6 days ago
    1.0
    Was in the drive through 22 minutes for a 30 minute lunch All that order was a big mac. Meal
  • EC
    Eric Connaisseur
    6 days ago
    2.0
    So dirty most of the time. Not worth bringing the kids like we used to.
  • KL
    Kellyann Lee
    Oct 28, 2026
    1.0
    Management really needs to do better. All I wanted was a caramel sundae, a little bit of caramel on the bottom, the ice cream and then caramel on top when I went through the drive-through the young lady was really nice. Explained to her what I would like she said no problem I paid for it went to pick it up at the drive-through. The manager gave it to me wrong. It was just ice cream with caramel on top. I told her I asked the young lady to make it the way I just explained she looked at me and said that she was the only one there. I can understand that, but I asked her could you make it the way I wanted it and paid for and then she gave me the ice cream with just caramel at the bottom.I looked at her and said that’s not the way and she said to get it the way I wanted it. I needed to pay her more money that’s extra caramel poor customer service and if this is coming from management, what can you say just do better how about treating your customers with respect She had a attitude ,and I wasn’t disrespectful for her. I just wanted what I paid for. Didn’t realize it would stress a manager out definitely wasn’t worth three dollars
  • CF
    Carlos M. Fernandez
    Oct 19, 2026
    1.0
    UPDATE 10-27-26. As can be expected their follow though on Customer Service and concerns is as bad as the food. Received email from Johnson Partners, Inc. dba McDonald's on 20 Oct 2026 indicating that "A member of our management team will be calling you in the next few days to follow up," and guess what? NOTHING has happened. They don't care or give a rats behind what you think as long as you keep buying their garbage! From this household you will not get one more cent. Some establishments deserve more than 5 stars, but this McDonald’s deserves negative 5 stars! I ordered a Kids’ Cheeseburger Meal to go (Order 240), and the restaurant was practically empty, with only about three other people waiting for their orders. I placed my order and sat down to wait. While waiting, I decided we would just eat there once the food arrived. When I finally received my order, I unwrapped the food and got ready to eat. That’s when I opened the cheeseburger and discovered something absolutely ridiculous: THERE WAS NO MEAT IN THE BURGER! Seriously, how does McDonald’s, a chain famous for its hamburgers, manage to serve a cheeseburger without the actual burger? It’s hard to understand how such a basic and obvious mistake could happen, especially when the restaurant was practically empty. I took the burger back to the manager, showed her the problem (Short, caucasian lady), and was met with an eye roll before she ordered a replacement. No genuine apology, no acknowledgment of how ridiculous the situation was just a good old fashion dose of attitude. After receiving the replacement order the so called meat, looked like a over cooked piece of cardboard cut in a circular pattern. The bun was stale and although the fries were refreshed from the original order they were lukewarm at best. The one positive thing I can say is that the restaurant itself was very clean. Unfortunately, cleanliness doesn’t make up for careless food preparation and poor customer service. I hadn’t visited McDonald’s in about two years, and after this experience, I have absolutely no plans to return anytime soon. If anything, this visit has convinced me to stay away for at least another two years. How a restaurant can forget the main ingredient in one of its signature menu items is beyond me. This experience was disappointing, frustrating, and completely unacceptable. McDonald’s, you can do better than this, or at least make sure there’s actually a burger in the cheeseburger before handing it to a customer!
  • SJ
    Sean Johnston
    Oct 14, 2026
    4.0
    Really good food, made right, they was just clearly busy and they clearly need better help up becuase they looked understaffed

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 11178 County Line Road?

McDonald's in Madison, AL, is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.

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