Whataburger

Reviews

• EB

  Ed Browning

  3 days ago
  3.0
  It had onions on it. I wish had of ordered it without onions.
• RR

  rina

  6 days ago
  1.0
  Horrible service, horrible and lazy workers, food is mid. Choose another place to eat at because this one needs an entirely new crew and management
• NT

  Nikki Timmons

  Oct 7, 2026
  2.0
  It should not take thirty minutes or longer to get food out to customers inside, or parking three vehicles from the drive thru when there are plenty of people there to "work" who are just standing around cutting up with each other. Either get people who want to work, (or make them do the job they're getting paid to do) or management needs to be looked at. Will not be back here, this has happened multiple times and judging from the other reviews, it's a common issue. Guess we should stop expecting it to be different.
• JM

  Joseph Marczewska

  Oct 6, 2026
  2.0
  I came to this place around 3am because I didn’t want breakfast from Waffle House. When pulling up the worker told us the “system was down” and it would be 10-15 minutes. So I decided to wait in the parking lot. When pulling back around to order the person working immediately had an attitude and said “these people really waited 30 minutes for whata burger” which my boyfriend replied with yes. He then begrudgingly asked “okay what can I get for you” I told my boyfriend to tell him never mind as I don’t trust people to make my food that obviously have a problem with doing their job. Do not go here the staff is horrible and you are better off spending your money elsewhere. Mind you we were the only car that was there no one else was there when we got there or pulled in after we decided to wait. They were upset about having to do their job for ONE car.
• RJ

  Reneisha Jackson

  Sep 4, 2026
  1.0
  I’m extremely disappointed with my experience at this Whataburger in Leeds. I came through around 11:00 AM on my lunch break and placed a curbside order for only two meals. When I got back to work, I realized my sandwich was completely missing from my bag. I had already made it back to work and, with only a 30-minute lunch break, I simply didn’t have enough time to turn around and come back. That left me with nothing to eat for lunch. I called the restaurant to let them know what happened, and Patricia/Natricia (I’m not sure of her name) told me they would replace my meal. I appreciated that at the time and expected the replacement to be handled fairly quickly. I ordered the replacement meal around 7:20 PM, and by 8:04 PM, I was STILL waiting. That is an unreasonable amount of time to wait for a replacement meal, especially after the restaurant had already messed up my original order. My order should’ve been first priority, everyone in the drive thru was getting there food but me .. they had me pulled in a stall. I called the restaurant to ask how much longer my food would be. I could hear her say, “Hey, where those two patty melts? Take them out there.” I asked if they could please remake them because, after sitting there that long, I was concerned the food would be cold. I was already extremely frustrated, hungry, and tired of waiting. My food was finally brought out around 8:07 PM. This entire situation was ridiculous. Mistakes happen, but what matters is how a restaurant handles those mistakes. Having to wait nearly 50 minutes for a replacement meal after an incorrect order is unacceptable. Whataburger in Leeds needs to do better with order accuracy, communication, and getting food out in a reasonable amount of time. Customers should not have to spend their lunch break dealing with missing food, and they certainly shouldn’t have to wait almost an hour for a replacement meal.

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