NF
Natasha Frassati
3 days ago
I continued to come here when I know time and time again this place needs help. Yes I waited 1 hour for two burgers and an ice cream but tell me why is there only two employees working and continuing to take orders. It’s always backed up, stinky, and I need of new management. I know how awful food service can be but holy hell. I do want to give a shout out to the poor girl working late and being helpful while short staffed.
If could leave 0 stars I would. I have waited over an hour for a mobile order, and that doesn’t include the extra 30 I have waited either. “Oh we just busy” maybe if you did the work on time, you wouldn’t be so busy. I think I would rather suffer and eat McDonald’s than this.
The food at this Sonic was great, and everything we ordered tasted fresh and exactly as expected. Service was very slow, but the excellent customer service helped make up for the wait. The staff was friendly, apologetic, and genuinely pleasant throughout the experience. The building itself has definitely seen better days and could use some repairs and updating. Overall, the food and staff were great, and with a little attention to the facility and speed of service, this location could be even better.
Rundown location. I tried the pull in and order station, got no service and the microphone was beat up; I would not be surprised if it was broken. I left that and went through the drive through. Ordering experience was basic. The one highlight was the pleasant woman working the drive through window. She was very pleasant to talk to and made the experience better.
End note, there was a short curly black hair in my burger box. Super gross.
How this Sonic survived when they closed a bunch of them across town is truly astounding. Literally at 12:30pm on a Tuesday, middle of lunch pull into a stall. Hit the red button. Wait, wait, wait, eventually it just expires. Just ignoring me hoping I leave. While this is happening two cars just say “screw it” and pull out of the drive thru and leave. I leave the stall as clearly nobody is serving me there and pull in the drive thru, dead stop. Not moving.. At all. Finally just say screw it and leave. I don’t know how a business survives when it actively refuses to serve customers. By the time I left including myself 4 people just left. I guess that’s the goal of the staff, if we’re slow enough and just ignore them they’ll leave and we won’t have to work. Where is the management? Where is the owner? Does anyone care? Just crazy.
EDIT: Having chatgpt respond to all the bad reviews doesn’t fix the issue.