Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I am writing this to alert upper management to a severe lack of professionalism and operational failure at this location. On May 6th at 10:20 PM, I waited a total of 15 minutes between the drive-thru speaker and the window without being acknowledged, only to be met with blatant hostility when a staff member finally approached. The employee (a african american woman with shoulder-length curly hair) was overtly disrespectful, rolling her eyes and staring me down before dismissively claiming my mobile order didn’t exist—even after I physically showed her the digital receipt and order number on my phone. To make matters worse, two other employees stood in the background watching the interaction without offering any assistance. This level of service is unacceptable, and denying a paid order while being presented with proof is borderline fraudulent. Management needs to take immediate action regarding the conduct of this night shift before you lose more customers to this toxic and incompetent environment.
MW
MaKayla Walker
May 1, 2026
1.0
When we received our food, all of our fries were dumped into the bag. We got the lady in the drive throughs attention and told her our fries dumped down in the bag, could she get us more fries. Idk about you but im nkt about to pick out every single fry that dropped. Anyways, she got the manager, and the manager said, "give me the bag!" And snatched the bag out of my hand. When she gave it back she had attitude and almost caused us to drop our bag of food. This was so rude and will not be back.
TS
Tammy Seely
May 1, 2026
1.0
Horrible customer service
SO
Sarah Otto
Apr 22, 2026
2.0
We stopped by McDonald’s and unfortunately had a pretty frustrating experience. We originally ordered a McFlurry, but the ice cream machine wasn’t working. We then ordered two Happy Meals with extra fries and no apples (apples make my tongue itch). One meal was chicken nuggets, and the other was a cheeseburger with a frozen blue raspberry drink.
When we received our order, we didn’t get the extra fries, and both meals included apples even though we requested none. The frozen drink machine also wasn’t working. On top of that, the cheeseburger was made incorrectly—it was missing the pickles and chopped onions. It also took nearly 10 minutes to get just two Happy Meals.
The only reason I’m not giving one star is because the employees were very kind and apologetic throughout the whole experience.
SS
Sara
Apr 12, 2026
1.0
Not sure why it’s so hard for this location to get anything right. My fries were cold, I ordered a coke and got a diet. The only correct thing I got was my nuggets seem fresh. I get mistakes happen and whatnot but this is an ongoing issue specifically at this McDonalds.
What are the regular opening hours of McDonald's at 10031 S Memorial Pkwy?
McDonald's is open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.
What hours is the drive-thru available at this McDonald’s location?
The drive-thru operates from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.
Can I get delivery service from this McDonald's?
Yes, McDonald's offers delivery service including same-day and no-contact delivery.
What payment methods can I use at McDonald's on S Memorial Pkwy?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a mobile app for ordering?
Yes, you can order through the McDonald's App available on both iOS and Android platforms.
What services does McDonald's on S Memorial Pkwy provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any other fast food options near McDonald's at 10031 S Memorial Pkwy?
Yes, Dairy Queen Grill and Chill and another McDonald's are nearby, providing more fast food and ice cream options.
What automotive services can I find close to the McDonald's on S Memorial Pkwy?
Nearby automotive services include RaceTrac gas station, Budget Brakes for repairs, Safelite AutoGlass for windshield services, Meineke Car Care Center, and Mobile Alternator & Starter Service.
If I’m planning a meal out, what other types of restaurants are close to this McDonald's?
Nearby dining options include Ryan's steakhouse, Kacey's Home Cooking buffet, Miyako Japanese Restaurant, China Buffet 2, El Vaquero Mexican Restaurant, Dunkin', and The 19th Hole Sports Lounge bar.
Is there a bank or financial service near McDonald's for convenient access?
Yes, Regions Bank, Western Union, and Wells Fargo Bank are nearby for your financial needs.
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