SJ
Shakira Jones
Sep 19, 2026
I’m very disappointed with my experience at this Taco Bell location. After leaving the restaurant, I discovered that my food was extremely cold, leaving my kids and me to eat cold food. Additionally, the Dr Pepper was unavailable, so I changed my beverage to a root beer. An older woman standing at the drive thru window, wearing glasses, and her hair in a slicked back ponytail yelled out, “That drink is nasty.” I found this comment rude and unprofessional, especially since she’s not the one having to drink it.
I called the location to bring these issues to management’s attention.
I spoke with Ethan and requested to speak with the manager. He informed me that the manager, Angelique C., was busy. I asked more than once if I could speak with her regarding my complaint, but she never came to the phone. I found this concerning, especially since I was calling specifically to address an issue with the quality of my food and my overall customer experience.
Unfortunately, both the food quality and customer service were extremely disappointing. My experience was a 1/10, and based on this visit, I would not recommend this location. I will also be escalating my concerns to Taco Bell’s corporate office for further review.