Jack's Family Restaurant

Reviews

• TS

  Tina Snow

  1 day ago
  1.0
  if i could give 0 stars i would let me start off by saying this no one told them people to work there to be rude like that is insane plus my food was cold also i ordered a 10 piece and only recieved 8 if it wasnt anymore chicken i wouldve waited now my kids and me had to split 8 pieces of damn chicken also the tall brown skinned girl who was on front counter today was super rude this little girl sat my food on the counter and walked off didnt tell me if it wasnt mines or what i will not be returning back to this location i need coropate to send me my money back me and my kids are still hungry because we had to find a way to split 8 pieces of damn chicken they should be ashamed of themselves they need to shut this location downnnnnn!!!!!!!!! And all I did when I walked the first thing I asked was did they sell half gallon drinks she was immediately rude dont understand why she was rude like that but thats ridiculous
• RS

  Rachel Shaw

  5 days ago
  1.0
  I’m extremely disappointed with the service at the Fultondale Jack’s. For four days in a row, they have not had cookies available. On top of that, the drive-thru service has become unacceptable. On my most recent visit, I sat at the speaker for almost 10 minutes before anyone even attempted to take my order. This isn’t just one bad experience. The service has been consistently poor enough that I have now driven to the Gardendale location three different times, even though it means driving past my own home, just to get the service and food I should be able to receive at my local Jack’s. There is a huge difference between these two locations, and Fultondale seriously needs improvement in customer service, speed, and keeping menu items available. As someone who would prefer to support the location in my own community, it’s very disappointing that I have to go out of my way just to receive decent service.
• DL

  Delton Locklear

  Sep 30, 2026
  4.0
  Was here the other morning at 5:45,got 2 egg biscuits and sausage. They were like Afghan, bombed out and depleted, noway they were made this morning. I've gone to Irondale location several times and was my 1st at Jack's and loved it,was fresh and delicious everytime. Not this location. Still love Jack's but not returning here.
• AH

  Austin Hinds

  Sep 30, 2026
  1.0
  Very disappointing experience. My order was entered incorrectly, and even after correcting it at the window, I was still given the wrong order. When I returned, I was repeatedly interrupted while trying to explain the issue. After another wait, my gravy was spilled, the food and coffee were cold, and my Coke was still wrong. I understand mistakes happen, but this was one issue after another. I was patient throughout, but the lack of accuracy, quality, and customer service was unacceptable.
• DW

  Denisha W

  Sep 20, 2026
  2.0
  This location needs a new manager orders in morning are constantly incorrect due to employees not listening at speaker and you have to pull up no matter what you order in drive thru. It can be just a. Hamburger and they will make you pull up. What’s the point of drive thru if it’s not convenient and what’s the point of fast food if it’s not fast? You go to Logan’s for a wait not Jacks for a simple hamburger meal. This is a reflection of management. Which causes me to believe this location is not being managed right and the management is not good at producing a good team with great team players or time management. Once you’re pulled up they don’t remember whose food belongs to which car, so they proceed to walk your food to each car guessing. Jacks you’re located in Fultondale, be a reflection of the community. If I wanted Huffman service I would have went to jacks in Huffman!

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