JP
James Parks
Sep 22, 2026
Absolutely terrible, takes thirty minutes to take an order with seemingly no care.
GC
Gabrieli Chaves
Sep 20, 2026
If I could give zero stars I would.
I just left the location very disappointed. I ordered a Hand-Mixed Master Shake, but after waiting 20 minutes, I received a thin, watery drink. I immediately told the staff that it did not look right, but they simply handed it back and insisted that was how it was supposed to be. Extremely disappointing service and poor quality. The staff who handled me the “shake” was very nice and super friendly, the only positive thing about this whole experience.
First trip took about 20 mins to get food. When we arrived home 10 mins, the tots seemed to have been out a while (few hours at least). They were a large, but was only half full. Both burgers were wrong. One was with no tomatoes and onions, the other no tomatoes. Needless to say, they were fully loaded with everything. I drove back because I honestly just felt like I wanted to try again. Well.... After pulling to three different stalls that didn't work, I found one that did! I placed my order for a burger and was going to add a drink, why not, but the speaker went silent and the total came up. That's cool, didn't need another drink anyway. but now the card reader didn't work. Sonic is great, but this one has gone downhill so bad. With all the bad reviews of the same problem, why doesn't anyone do anything about it?
Awful service waited 20 minutes just for ice cream that wasn’t even blended just the candy pieces thrown on top not blended at all and 3 people that came after me to get their food first, No reason for it, All high schoolers working here and people that don’t care about their jobs, Need actual adults working here, I was a lead server and the first thing you do when you forget a order and it’s running 20 minutes late is apologize which I didn’t get a apology at all or even a acknowledgement something went wrong which is ridiculous and they should a give discount or something and at least give a heads up on why it’s running late or that it is at least so customers know, Not great customer service at all!
The screen didn't work so we gave our order to a employee which wasn't there fault but when we got our food and paid the food was horrible and the order was completely wrong from what we ordered...no need to fix it this wasn't our first bad experience but we intend to make it our last!