Jack's Family Restaurant

Reviews

• TT

  Tracy

  Sep 21, 2026
  1.0
  Went to get breakfast this morning and my husband bit down on his patty biscuit he bit down on a hair, not a good experience. When they stopped making folks use hair nets this is what you get.
• SB

  Sarah Brianna

  Sep 6, 2026
  1.0
  Had an awful experience and the “manager” Amber was very rude. An order online was placed and upon arriving at the Jacks location in Elba, AL we were told at the drive thru window that “they were out of tenders” and a refund would not be sent to us because the order was placed online. The manager informed us that she doesn’t know how to do that?? why doesn’t a manager over a restaurant not know how to do her job?? We then asked to speak to her higher up. she informed us she wasn’t in asked us to pull up and slams the drive thru window and she proceeded to call her. Then said she processed the refund and that it will be sent back to us in 5-7 business days. We then ask for the refund receipt she said she couldn’t give it to us because the power went out. We said we would wait she said “okay” we waited 10 minutes. When we walked in to get the receipt the employees said “oh there she is” making a rude comment then the manager amber processed to have an attitude and lets us know there’s nothing else she can do for us as she rolls her eyes. we then leave. I have went to social media about the incident and now a review. I hope the employees and management are evaluated for how they treat their PAYING customers. I will take this higher for the way we’re treated if needed. that is all. Thank you. -Sarah.
• HI

  Haiden Inman

  Sep 6, 2026
  1.0
  If I could give 0 stars, that would be it. I placed an order online at 6pm. When I arrived at the store I was informed they were out of tenders. When I asked for a refund the so called manager, Amber, informed me that she couldn't refund me due to it being an online order. I asked to speak with a manager and was told she was the manager but didn't have any idea how to process a refund. I could have got something different, but that's not the point. The attitude was very uncalled for and not needed. When I walked in to try to get a receipt where they said they gave me a refund after sitting there for 30 minutes with 4 kids she informed me there was nothing else she could do for me. When I walked into the building before letting me know she couldn't do anything for me, all of the employees looked up and made a comment saying oh there she is referring to me. I don't recommend this place at all!
• ML

  Morgan Love

  Sep 4, 2026
  1.0
  I had a really unpleasant experience at Jack’s because of the way I was treated by one of the mangers in the drive thru this morning a little short women in the drive-thru She was very rude and had an ugly attitude and she kept rushing people off the headset before they could even finish their order Customer service should be about being patient and respectful, but unfortunately that was not my experience I hope management addresses this because customers should not feel rushed or disrespected when they’re simply trying to place an order
• VW

  vicki williams

  Aug 31, 2026
  5.0
  We have been stopping at this Jacks in Elba since they opened. Service got worse and worse. Employees got in arguments with each other and with manager. ELIJAH waited on us and was very nice. The other Employees spoke and were very pleasant. We are so glad to see nice resturant, bathrooms and Employees. Good job!

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