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McDonald's

3.4
(2,391 reviews)

Business Details

801 Dennison Ave, Birmingham, AL
35211, United States
(205) 323-5387
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 Dennison Ave, Birmingham, AL
35211, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 801 Dennison Ave in Birmingham, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,391 reviews
5 stars
792
4 stars
466
3 stars
458
2 stars
222
1 star
453
  • TS
    T.R.Jones Speaks
    Aug 15, 2026
    1.0
    Subject: Complaint Regarding Manager Conduct at McDonald’s – Denison, Birmingham, AL To McDonald’s Corporate Customer Relations, I am writing to formally report an incident that occurred on August 9, 2026, at approximately 6:00 p.m., at the McDonald’s located on Denison in Birmingham, Alabama. Approximately 15 minutes earlier, I had ordered a Filet-O-Fish through the drive-thru and specifically requested that it be prepared fresh. After returning home, approximately 5–6 minutes away, I bit into the sandwich and immediately realized it had not been freshly prepared. It appeared to have been sitting for some time. I immediately returned to the restaurant and requested that the matter be resolved. I specifically stated that I did not want another sandwich and would accept either a refund or the value returned on a McDonald’s gift card. The first employee I spoke with advised that she would need to get her manager. I then heard the manager state that she was not going to give me a refund. The employee returned and confirmed that her manager would not authorize the refund. I provided my receipt and the card used for the purchase and repeatedly asked for either the refund or, alternatively, a gift card. I eventually told the employee that, if neither option was going to be provided, I simply wanted my receipt returned. The employee explained that she was speaking with the General Manager by phone and was attempting to resolve the matter. I waited approximately 10–15 minutes while this was being addressed. A former employee who was standing nearby also advised that the manager could not deny me a refund. Approximately 5–7 minutes later, the employee finally returned and gave me approximately $5 and some change, but no receipt. When I requested the receipt, I was told that the manager had it. I asked three employees for the manager's name, and none could provide it. I ultimately had to ask the manager directly. She identified herself as Ms. King. My concern is not the money or the food. It is the unprofessional and discourteous manner in which this situation was handled by the manager. At no point did she come to the front, speak with me directly, or attempt to resolve the matter herself, despite being within view and communicating with employees about my request. Even after the refund was eventually provided, she continued communicating from the back of the restaurant and stated that she had to keep my receipt. I want to make clear that the two employees who assisted me were courteous and made genuine efforts to resolve the situation. My concern is specifically with the manager's conduct and lack of professionalism. I am requesting that this incident be reviewed and that someone above the store-level management contact me regarding how this matter was handled. Again, this is not about the cost of the meal. It is about inconsistent customer service and the expectation that McDonald’s managers conduct themselves professionally and courteously when addressing legitimate customer concerns. Thank you for your attention to this matter. Sincerely, Terria Jones
  • TP
    Thomas Powrzanas
    Aug 8, 2026
    1.0
    Gross!!!
  • RW
    Ryan Williams
    Aug 7, 2026
    1.0
    Worst McDonald's no real service!
  • CB
    Cynthia Brown
    Aug 5, 2026
    1.0
    I'm not a fan of this restaurant. To me in my opinion: Undesirable and distasteful! The fries aren't real.The workers are almost always hanging outside as if it's a club
  • DR
    Dreka Rodgers
    Jul 24, 2026
    1.0
    The worst service!! Food not hot. 3 people pulled up for fries.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 801 Dennison Ave, Birmingham, AL?

McDonald's at 801 Dennison Ave operates 24 hours a day, 7 days a week.

Does McDonald's at this location offer delivery and curbside pickup?

Yes, this McDonald's offers delivery, same day delivery, no contact delivery, and curbside pickup services.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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