Jack's Family Restaurant

Reviews

• BW

  Bonnie White

  2 days ago
  5.0
  Love it
• WW

  Womanwithin

  Sep 29, 2026
  2.0
  I visited Jack's twice this week, and both times my order was wrong! I called to complain, and someone answered the phone and hung up. I called back 3 times, no answer. I will not be back!
• CI

  Clarence Threatt III

  Sep 21, 2026
  4.0
  Really loving this new location in 5 Points area. Food and staff has been good every visit.
• GC

  Gary Cooper

  Sep 12, 2026
  5.0
  Always great food with nice people working there.🥰
• BP

  Be Great On Purpose

  Aug 21, 2026
  5.0
  I came through Jack’s drive-thru to pick up breakfast for my employees, and I was truly impressed from start to finish. Tamara took my order with such a warm, professional tone that I honestly thought she might have been new—you could literally hear the smile in her voice! That positive energy carried through the entire experience. Destiny assisted me at the window, confirmed my order and confirmed if I needed any condiments and suggested additional items that complimented my purchase. Natalie brought my food out with a smile and greeting as the entire process took less than four minutes. I felt like I had just gone through a NASCAR-speed drive-thru—in the best way possible! The parking lot and surrounding area were clean and well kept. I bit into my biscuit right there in the drive-thru, and oh my goodness—it was so fresh, soft, and buttery that I had to ask who made it. They told me his name was Willie, and Willie definitely did his thing! As a business owner, these are exactly the type of people I like to hire and have representing a company: friendly, professional, attentive, efficient, and genuinely pleasant. Destiny mentioned the survey, but I wanted to take it a step further and leave a Google review because great service deserves to be recognized just as loudly as poor service gets complained about. Excellent job, Tamara, Destiny, Natalie, and Willie! You all made my morning, and I left with the same smile I had from the moment I pulled in.

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