Dave & Buster's Birmingham

Reviews

• KW

  K W

  2 days ago
  3.0
  I visited on July 4th THANK YOU for the $2.50 PLAY ALL DAY !! But.. Making us scan our credit card for each person in our party was a little much and not giving the kids any prizes , come on !! Although, the crew got it done ,they acted as if they wasn't prepared for this day. My dinning experience was not good.. I purchase the $32 platter and the $25 platter the cheese quesadilla had NO CHEESE in the inside of them, the RIB was wee little NUBS! Sliders were too crispy ! I had to ask other waitresses for stuff and had to catch ours to say we ready for out tickets, sat longer than we wanted to and after we paid I then had to flag her down for our receipt!! AND, YES.. I TIPPED!!
• AA

  Akulamenuri (Akulamenuri)

  6 days ago
  1.0
  Do not sit down at a table during non-busy hours or you will not get served. Two separate occasions my wife and I got seated around 3-4pm and didn't get served. We see several employees during our 15 minutes of being seated but no one acknowledged us. We end up driving to another restaurant and got spoken to immediately.
• YB

  Yassin Bgb

  Jun 27, 2026
  1.0
  Food was typical of bar food better than average.we liked the various entrée and drink choices. However,The young waiter who served us,needs to go back to school hard knocks of customer service. No personality and acted like not happy being there yet D&B is a place of fun.
• WA

  Wednesday Abbey

  Jun 22, 2026
  1.0
  We tried to bring our daughter here for her birthday. The guy at the front desk told us to pick any table and a server would help us. We sat down, waited about 10 minutes, and were told to move to a different section of the restaurant. Again, we were told to “pick any table” We sat at a booth and were once again asked to move to a different seat. At that point, we just chose to leave. There needs to be an actual hostess seating people if there are stipulations on where people are able to sit after being told to “sit anywhere”.
• JC

  Julia Cassino

  Jun 11, 2026
  1.0
  This is by far the WORST dining experience I’ve ever had. And I mean that wholeheartedly. I’ve never experienced anything like it. Management is non existent when it comes to helping servers. We waited 30 minutes for a table, which was clearly because they were short staffed. Okay fine, no problem. If we have to wait so she can get caught up and we can get good service, that was fine. But it wasn’t. The server was so overwhelmed because she was in charge of every single table in the establishment. At one time, she had 14 different tables going on. At no point did the manager think to hop in and start taking drink orders, food orders, anything. Which is SHOCKING to me. You’re there to help your team when there are issues. Get your hands dirty or find another line of work. Half of our group ordered, and then our server went to check on other tables (clearly our mistake telling her to check on her other tables - because we could see she was overwhelmed and we were a group of 15). It was a true 30 minutes before food came out and the other half of our group was then able to begin ordering their meals. The food came out for the second round of orders (which should have all been done together), but we were still missing 2 meals from the first group. We waited 90 minutes from the time of ordering to get the final 2 meals. I truly wish I was joking. The manager came over the THIRD TIME after telling us the food was coming to say “when I put those orders in, there was like 20 tickets ahead of it, that’s why it’s taking so long.” As someone that’s worked in restaurant my entire life, ON THE FLY MEANS ON THE FLY. Not after you finish the other tickets. She took zero responsibility for the situation, lied and gave our group the compete run around for 30 minutes. To be clear, the missing orders were a QUESADILLA and a PHILLY CHEESESTEAK. Not some outrageous order. The server somehow didn’t ring them in to begin with (which is so weird because they literally have tablets on them for placing orders). But the manager assured us on TWO different occasions that they were coming. It was only on the third visit, we were met with this excuse. Our server began crying at the POS system after another (I think?) manager came over to her telling her we’d been waiting for our checks for 20 minutes. A dad from our group just went over and paid for the entire check on his own because we had been seated since 7:00pm and it was now 10:00pm. We were sat for 3 hours and felt held hostage to try and just leave. I still can’t wrap my head around it. This is so clearly an absolute failure in management. If you’re short staffed, you pick up and help. There was zero apology, just a few “power up” cards passed to us and a comp on the two 90 minute wait food dishes (uh, yeah, duh). As if we’d have any interest in spending another second there. I kept joking that if there ever was a time for someone to come in and do an undercover boss episode, this is the location. To do it so you can see how hard your business is failing. Your management is the worst I’ve ever seen. I oversee 15 restaurants throughout the state of Florida and I can absolutely assure you, if this was happening in one of my stores, it would be an immediate termination from my management. She never once showed sorrow for what was happening. She was defensive and argumentative when met with any type of frustration from us. This is hands down the worst experience I’ve ever had. If you go to Dave & Busters, whatever you do, DO NOT SIT DOWN AND ORDER FOOD. Just grab a drink at the bar and play some games. No need to to reply to this publicly and try to save face, I’ll be sharing my experience on every other review site and reaching out to corporate about this. Take your L on this one, learn from it, and do better. Because this was horrid, and as a business you should be so embarrassed at the entire guest experience.

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