Subway

Reviews

• VR

  Vicki R

  Apr 20, 2026
  1.0
  I have been a loyal Subway customer for most of the past year but today your store lost me for good. Once a week (varying days each week) for the past several months I have visited your store at 224 Yenlo Street in Wasilla. I typically enter the store either around 11:15-11:30 (before the lunch rush), and order the meal of the day. My receipt transaction today is #1/A-641615. There was 1 person checking out, and 1 more person arrived just as I was checking out. In other words, the store wasn't busy. I never order a "loaded" sandwich--typically my sandwich order adds tomatoes, green pepper and lettuce, and sometimes cheese. Sometimes I eat in the store, other times I take it and go. I have always enjoyed the food, and I like having a fountain soda one time each week. It's my treat. In nearly every one of my visits to this store, the store appears dirty and un-attended. Rarely are there customers sitting down when I'm there--yet, there are typically crumbs on most tables and the floor is dirty enough that it makes me wonder when it was last swept. Visible debris under tables and in corners. Often, the fountain supplies are low. Today, the soda fountain was not working--an employee said it had been broken for a few days. Today I ordered the meal of the day; at checkout I was told the soda fountain was broken. I was offered a bottled beverage and said I would take it in lieu of the fountain drink but should not be expected to pay extra for it. That wasn't an option. I asked the cashier to remove the fountain drink from the order, but it then became more expensive than the "meal of the day" price. That wasn't acceptable to me. I then asked to be "comped" a cookie in lieu of the fountain drink. That also wasn't an option. The young man who I spoke with has been an employee there for awhile. He is efficient, but he is not friendly, and I've never seen him smile. I would hope that your staff--especially one who has been with the store for awhile-- would have the ability and authority to make a simple decision to keep this customer happy. Yet, I got nothing--no apology, no smile, no reduced price or a "comp" item, and no fountain beverage. I said I felt he or someone should be able to make a simple decision to compensate for the broken equipment. No response from your employee. I paid the price for my incomplete "meal of the day" and said I would no longer be a Subway customer. I was not rude or disrespectful; I spoke in an even normal tone and volume, not wanting to create any scene or embarrass your employee. The store that is always dirty, the employee who never smiles, and no effort to compensate for your failed equipment, or to keep this long time customer happy ---so yes, I am done with your Subway.
• DO

  Danika Olson

  Jan 27, 2026
  1.0
  The sandwiches are made very small here. Skimpy on the cheese.
• LO

  Lucille Olson

  Aug 1, 2021
  1.0
  The girl put mustard on my sandwich instead of mayo chicken was chewy not much condiments
• TM

  T Martin

  Jul 9, 2019
  3.0
  Good sandwiches, but super slow in getting started.

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