Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Sitting in my car curbside waiting for my food after I placed my order 32 minutes ago. This is like the 4th time I’ve waiting 30+ minutes and it’s insane. Might be the worst McDonalds I’ve ever been to
DW
Dawn Wood
May 13, 2026
2.0
They need to open another location and it sucks they dont use the pull up parking sport for people with big orders like they used to so when you get stuck behind a big order your order sits on the counter getting cold while they wait to fill the big orders, what happened to getting in and out of drive through within 5 minutes of ordering 🤔 I cant tell you how many times they left things out of my order or completely got it wrong... shutting down to one lane during peak hours is crazy the whole road leading into McDonalds is backed up..... Wish we had other options its getting old coming and waiting up to 30 minutes for your order to be cold and wrong.
NG
Not Given
May 11, 2026
3.0
Pros and cons. It was relatively clean and the staff was friendly. But the fries came out cold, and they really shouldn't. I'm not a fry connoisseur, but my traveling partner is, and there is an expectation with McDonald's food, and fries in particular, that should be met wherever you go. Luckily we were dining in and it was an easy fix, but if it was a quick stop on the way, would have been frustrating to find out shortly afterwards. Three stars only for letting the cold fries out. The rest gets good marks.
MB
Martin Bonifaz
May 11, 2026
1.0
Attention customers using business credit cards: this location will create problems for corporate accounting because they will not process any cancellations, and the manager may deceive you into believing it has been completed. I am in a business trip, I went to this location and place my order at 2:22pm, I got tired of waiting by 3pm and cancel my order with the manager herself. Later, I called to confirm the cancellation of my order, but by then, a different manager named Daniel was on shift; he refused to provide the name of the previous manager and claimed he didn't know who it was, a store manager unable to check the posted schedule. He seemed to be shielding the other manager, as if they were related or something similar. He stated that my only option is to dispute the charge with the credit card company. I inquired whether the call was being recorded, and he replied that it was not and that there was nothing further he could assist with before disconnecting. I recognize that the location is quite busy, but their level of customer service is far from professional. Now, disputing the charge through corporate accounting will cost more than the original charge, so if this happens to you, ask your accounting to backcharge the purchase. The keyword is "backcharge"; it is a customer protection that will make the merchant listen to your complaints.
I see other poor reviews and the owner only replies with the same message, every time; that could be an indication of poor management. Be aware!
NG
nadja gamble
May 3, 2026
3.0
It seems to have gotten a lot slower. Food is normally cold for waiting so long. Most of the time I don’t get all of my items and forget going to the counter and getting the missing item. Because no one likes to be at front or short staffed. I believe all of McDonald’s should get rid of curve side pick up and table delivery not enough staff to cover places where they are obviously lacking.
What are the regular operating hours for McDonald's in Juneau, AK?
McDonald's in Juneau is open Monday through Thursday and Sunday from 6:00 AM to 11:00 PM, Friday until midnight, and Saturday from 6:00 AM to midnight.
What are the delivery hours for this McDonald's?
Delivery is available Monday through Thursday and Sunday from 6:00 AM to 11:00 PM, Friday and Saturday until midnight.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, the McDonald's offers drive-thru service daily from 6:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.
Can I order McDonald's meals for delivery or curbside pickup?
Yes, you can order McDonald's meals for delivery and curbside pickup through their online ordering service.
Which payment options are accepted at this McDonald's location?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order from McDonald's using a mobile app?
You can order using the McDonald's mobile app available on iOS and Android via the Apple App Store or Google Play Store.
What services are available at this McDonald's?
Services offered include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is this McDonald's located?
It is located at 2285 Trout St, Juneau, AK 99801, USA.
Are there any nearby places to visit before or after dining at McDonald's?
Yes, nearby places include Tongass National Forest for outdoor recreation, Juno FroYo for desserts, and Flying Squirrel Espresso for coffee.
Can customers visiting nearby real estate offices combine their visits with a meal at McDonald's?
Yes, McDonald's is near several real estate offices such as Collin Michels Southeast Alaska Real Estate and Karen Wright Realtor, making it convenient to grab a meal during real estate appointments.
Is there a convenient place for travelers and tourists to stop for food and drinks near McDonald's?
Yes, near McDonald's are hospitality spots like Super 8 motel and convenience stores like Breeze In, providing options for food and beverages alongside your visit.
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