Jimmy John's

3.9
215 reviews

About

Sandwich Restaurant

Location

Jimmy John's
901 W FM 544, Wylie, TX
75098, United States

Hours

Reviews

3.9
215 reviews
5 stars
133
4 stars
19
3 stars
9
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about poor service, including unresponsiveness and mistakes with orders.

Food Quality

Several reviews highlighted issues with food quality, including incorrect orders and unsatisfactory ingredients, although some customers enjoyed the sandwiches.

Cleanliness

Most reviews noted that the store was clean and well-maintained, contributing positively to the overall experience.

Delivery Issues

Many customers expressed frustration with delivery times, including late deliveries and unresponsive phone lines, leading to dissatisfaction.
  • JA
    James Ackles
    6 days ago
    1.0
    The worse service ever I would suggest that no one in Wylie try to order any special requests how you want your food made because they will not do it for you unless you pay them more money rude and disrespectful people all I ask for is to buy two sandwiches and put the cheese off of one off the other they said no it will cost me for extra cheese wow Wylie store is trash Nicole was my server Wylie texas
  • MJ
    Mark Johnson
    Dec 23, 2025
    5.0
    Good experience, I feel bad for the 1 guy working here though, he's always busy.
  • ZZ
    Zgoat41
    Dec 17, 2025
    3.0
    Dec 17 2025. I ordered a chicken ranch sandwich for pick up. I paid $15 for a chicken ranch sandwich that barely had any chicken or ranch. I had to go buy something else after this. I will say though, it really depends who's working because I've never had this issue here before and I've been here 4 times.
  • RW
    Robert Weingarten
    Dec 16, 2025
    5.0
    Mary and Ryan are great!! Sandwiches are awesome!! They know what customer service is!!
  • JJ
    jose jaramillo
    Nov 5, 2025
    1.0
    I stopped by this location and ordered the number one. To my surprise, when I got back to my office and opened the sandwich, it only had one slice of ham and one slice of cheese. Very disappointing. It felt like the staff didn’t care about the quality of the food or the customer experience. I won’t be returning to this location.