Service Quality
Customers reported inconsistent service, with some experiencing fast and friendly interactions while others faced rudeness and long wait times.
Food Quality
Mixed reviews on food quality; some praised freshness and taste, while others complained about cold, stale, or incorrect orders.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect modifications, leading to customer frustration.
Cleanliness
Generally positive remarks about cleanliness, particularly regarding the restrooms and overall environment.
Convenience
Customers appreciated the convenience of online ordering and drive-thru options, although some faced issues with the app.