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McDonald's

3.5
(1198 reviews)

Business Details

(903) 873-2564
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
136 E South Commerce St, Wills Point, TX
75169, United States

Hours

Reviews

3.5
1,198 reviews
5 stars
425
4 stars
250
3 stars
223
2 stars
92
1 star
208

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders and missing items.

Customer Service

Many reviews highlighted rude staff and poor customer service experiences.

Cleanliness

Several customers noted that the restaurant, including bathrooms, was dirty and poorly maintained.

Food Quality

Mixed feedback on food quality, with some customers enjoying the food while others reported it being cold or poorly prepared.

Service Speed

Customers experienced long wait times, particularly in the drive-thru and for mobile orders.
  • VV
    Vannah
    Feb 4, 2026
    1.0
    Every time I go through they give me the wrong items and then they get an attitude when I try to ask for the correct items.
  • RR
    Roy Roth
    Jan 27, 2026
    5.0
    Fast and friendly service
  • DH
    David Humphrey
    Jan 17, 2026
    1.0
    Sucked
  • WW
    Wesscoastt
    Jan 5, 2026
    1.0
    Nuggets taste like fish 🤮
  • DW
    Donna Watson
    Dec 26, 2025
    1.0
    Was there today about 3pm. Restaurant is filthy. Went to the bathroom and tolite paper was everywhere. An employee was using the restroom and talk out loud in her phone about her drug use. Stood in line to be ignored by other staff. The lady with the pink hair growled at me when I asked for help. I simply wanted to order a meal to go but she was upset that she had to help me. She was very rude. Walking around real sluggish like maybe she’s on something. Just a very scary environment. I get it that it’s just McDonald’s but there should be some type of customer service. Maybe to act kind? KEY WORD = ACT. She looks absolutely miserable being there. And why is her hair pink? Is that the new normal now to look gross? What happen to looking like an employee? Shirts and pants disgusting, wrinkled up, sloppy looking employee. McDonald’s please hire better employees

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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