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Dairy Queen

3.9
(746 reviews)

Business Details

(903) 873-2573

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
402 W N Commerce St, Wills Point, TX
75169-2506, United States

Hours

Reviews

3.9
746 reviews
5 stars
360
4 stars
165
3 stars
103
2 stars
41
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing rude staff and long wait times, while others praised friendly and helpful employees.

Food Quality

Many reviews highlighted issues with food temperature and incorrect orders, with several customers receiving cold or improperly prepared meals.

Cleanliness

Multiple reviews pointed out cleanliness issues in the restaurant, including dirty dining areas and restrooms.

Customer Experience

Some customers had positive experiences with quick resolutions to their problems, while others expressed frustration over repeated mistakes and poor service.
  • RD
    Robert Decker
    Feb 15, 2026
    1.0
    I usually love this place but this last time I went I was very disappointed. I made it online order for pickup and when I arrived there was two cars in the parking lot and just one person in a drive-thru. They answered me promptly and everything was good so far. Once I pulled up I noticed they asked the person in front of me to pull forward. Well from that point things went downhill I waited in line for a very long time for anybody to acknowledge me at the window. Once that finally happened I was instructed to pull forward next to the person that was in front of me in line which was still waiting. So I pulled forward and then the gentleman eventually got his food and left. I'm still waiting oh and meanwhile I have a chocolate shake in my hand which isn't for me it was for one of the orders I was supposed to bring back to the house. So I asked them put my shape back in the freezer so that way they didn't have to make another one and the gentleman was nice and did that. Well I continue to wait even longer and eventually somebody came out and brought me my food and I drove home we instructed the food which I should have done at the drive-thru but we're not perfect lol. Well when I got home I noticed that one burger didn't even have patties on it just buns lettuce and vegetables. Then another burger The helito's ranch didn't have any jalapenos and was just made like a regular double meat cheeseburger. So I called the store and no one answered the phone so I called again still no answer so I got back in my vehicle and drove all the way back to dairy Queen. When I got there I went inside cuz it was still hardly any customers. I go in and explain the situation to the clerk and they took the burger and had them make another. While I was waiting I noticed it was the manager on the grill and I just thought "Man I hope that wasn't who cooked the food lol" anyways just a poor experience this time I feel like they could definitely do better and things could be more professional and organized definitely at this location.
  • ML
    M L
    Feb 5, 2026
    4.0
    To eat or not to eat that is the question? I guess it depends on when you come
  • CL
    Catherine Long
    Jan 30, 2026
    4.0
    Not a bad place at all nice people good service and tasty food
  • SW
    Shannon Williams
    Jan 12, 2026
    3.0
    No soap in the woman restroom! Lobby was clean
  • WW
    Wesscoastt
    Dec 30, 2025
    1.0
    Young dude at front mumbles and has no customer interaction skills, can barely hear him. blonde girl at drive thru tried to not give the ice cream that comes with kid meal, just automatically put it as the donation instead..? Not the usual service I’ve received here, will make sure to head past to sonic.

Frequently Asked Questions About Dairy Queen

What are the regular business hours of Dairy Queen in Wills Point, TX?

Dairy Queen in Wills Point is open Monday through Saturday from 6:30 AM to 10:00 PM, and on Sunday from 7:30 AM to 10:00 PM.

Does Dairy Queen offer delivery and in-store pickup services?

Yes, Dairy Queen offers both in-store pickup and delivery services for customer convenience.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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