Dairy Queen

3.9
738 reviews
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Business Details

402 W N Commerce St, Wills Point, TX
75169-2506, United States
(903) 873-2573
https://www.dairyqueen.com/en-us/locations/tx/wills-point/402-w-n-commerce-st/14730/
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About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
402 W N Commerce St, Wills Point, TX
75169-2506, United States

Hours

Reviews

3.9
738 reviews
5 stars
358
4 stars
164
3 stars
101
2 stars
41
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or improperly prepared food, with several instances of food being stale or not fresh.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms, and even mold found in food preparation areas.

Service Issues

Customers frequently mentioned poor service, including rude staff, incorrect orders, and long wait times, particularly in the drive-thru.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service during their visits, indicating that there are positive experiences to be had.

Inconsistent Performance

Overall, the restaurant has received mixed reviews, with some customers expressing loyalty despite ongoing issues, while others vowed not to return.
  • JA
    Jersi Adams
    1 day ago
    1.0
    Completely annoyed. Ordered a Heath brownie Cupfection ( received an Oreo instead) ordered 2 ,4 piece steak finger baskets ( got 1 steak and 1 chicken instead) asked for Texas DQ sauce ( did not get any in my order) ordered a mini blizzard ( ice cream all over the side ) ordered 2 sweat teas ( got unsweet instead) completely disappointed
  • RL
    Rob Lynn
    Nov 8, 2025
    1.0
    3rd attempt with this DQ. Worst DQ that ever DQ'd. Quality of food (if they have it) has been poor every time. Employees wander around clueless, don't know how to take an order, can't communicate, and have terrible hygiene. Will not return to this location again. I'm not sure they should be allowed to use the name Dairy Queen. I get things not always being A+, but getting the same caliber of food AND service time after time? Shameful.
  • MA
    Marquel Anthony
    Oct 12, 2025
    1.0
    The new cashier was extremely nice however the french fries were still frozen, the steak fingers were cold, my toast was cold. The only thing hot was the gravy. I decided to eat in and immediately became disgusted once i noticed how filthy the restaurant was. Dead flies in the windows, dirt all over the painting on the wall! We didn’t finish our food just threw it away and left
  • JB
    J Beatty
    Sep 25, 2025
    1.0
    Stopped got a hamburger, it was cold fries were cold, hamburger thrown together with all 7 pickles stacked in the center, mustard oozing over. McDonalds at least serves hot food. Won't be back, and in a small town like this word travels and businesses these days really can't afford to loose customers. Disgusting hamburger...would not recommend restaurant at all. Will NOT be back.
  • KD
    Keith Dearing
    Sep 20, 2025
    3.0
    This is not a clean restaurant. The service was not very good.
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Frequently Asked Questions About Dairy Queen

What are the regular business hours of Dairy Queen in Wills Point, TX?

Dairy Queen in Wills Point is open Monday through Saturday from 6:30 AM to 10:00 PM, and on Sunday from 7:30 AM to 10:00 PM.

Does Dairy Queen offer delivery and in-store pickup services?

Yes, Dairy Queen offers both in-store pickup and delivery services for customer convenience.