Customers reported inconsistent service, with some experiencing rude staff and long wait times, while others praised friendly and helpful employees.
Food Quality
Many reviews highlighted issues with food temperature and incorrect orders, with several customers receiving cold or improperly prepared meals.
Cleanliness
Multiple reviews pointed out cleanliness issues in the restaurant, including dirty dining areas and restrooms.
Customer Experience
Some customers had positive experiences with quick resolutions to their problems, while others expressed frustration over repeated mistakes and poor service.
RD
Robert Decker
Feb 15, 2026
1.0
I usually love this place but this last time I went I was very disappointed. I made it online order for pickup and when I arrived there was two cars in the parking lot and just one person in a drive-thru. They answered me promptly and everything was good so far. Once I pulled up I noticed they asked the person in front of me to pull forward. Well from that point things went downhill I waited in line for a very long time for anybody to acknowledge me at the window. Once that finally happened I was instructed to pull forward next to the person that was in front of me in line which was still waiting. So I pulled forward and then the gentleman eventually got his food and left. I'm still waiting oh and meanwhile I have a chocolate shake in my hand which isn't for me it was for one of the orders I was supposed to bring back to the house. So I asked them put my shape back in the freezer so that way they didn't have to make another one and the gentleman was nice and did that. Well I continue to wait even longer and eventually somebody came out and brought me my food and I drove home we instructed the food which I should have done at the drive-thru but we're not perfect lol. Well when I got home I noticed that one burger didn't even have patties on it just buns lettuce and vegetables. Then another burger The helito's ranch didn't have any jalapenos and was just made like a regular double meat cheeseburger. So I called the store and no one answered the phone so I called again still no answer so I got back in my vehicle and drove all the way back to dairy Queen. When I got there I went inside cuz it was still hardly any customers. I go in and explain the situation to the clerk and they took the burger and had them make another. While I was waiting I noticed it was the manager on the grill and I just thought "Man I hope that wasn't who cooked the food lol" anyways just a poor experience this time I feel like they could definitely do better and things could be more professional and organized definitely at this location.
ML
M L
Feb 5, 2026
4.0
To eat or not to eat that is the question? I guess it depends on when you come
CL
Catherine Long
Jan 30, 2026
4.0
Not a bad place at all nice people good service and tasty food
SW
Shannon Williams
Jan 12, 2026
3.0
No soap in the woman restroom! Lobby was clean
WW
Wesscoastt
Dec 30, 2025
1.0
Young dude at front mumbles and has no customer interaction skills, can barely hear him. blonde girl at drive thru tried to not give the ice cream that comes with kid meal, just automatically put it as the donation instead..? Not the usual service I’ve received here, will make sure to head past to sonic.
What are the regular business hours of Dairy Queen in Wills Point, TX?
Dairy Queen in Wills Point is open Monday through Saturday from 6:30 AM to 10:00 PM, and on Sunday from 7:30 AM to 10:00 PM.
Does Dairy Queen offer delivery and in-store pickup services?
Yes, Dairy Queen offers both in-store pickup and delivery services for customer convenience.
Where is Dairy Queen located in Wills Point, TX?
Dairy Queen is located at 402 W N Commerce St, Wills Point, TX 75169-2506, United States.
How can I place an online order for pickup at Dairy Queen?
You can place an online order for pickup by visiting the Dairy Queen order page at https://www.dairyqueen.com/en-us/order/pickup/n/14730/.
Is there a mobile app available for Dairy Queen customers in Texas for exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What type of cuisine and services can I expect at Dairy Queen in Wills Point?
Dairy Queen is a fast food restaurant and ice cream shop, serving a variety of quick meals and ice cream treats.
Are there nearby places of interest around Dairy Queen in Wills Point?
Yes, nearby places include Bread for the Hungry (a community service), Tiger Stop (a convenience store and gas station), and Wills Point Farmers' Market where you can shop for fresh produce.
How can I use nearby Tiger Stop while visiting Dairy Queen?
You can visit Tiger Stop near Dairy Queen for convenience store needs and to fuel your vehicle at the gas station before or after your meal.
What attractions are near Dairy Queen for a quick stop after dining?
After dining at Dairy Queen, you might enjoy visiting the Wills Point Depot Museum to experience local history nearby.
Is there a nearby coffee shop or café I can visit near Dairy Queen?
Yes, District 903 Coffee / Play Cafe and Coffee and Ice are nearby coffee shops and cafés where you can enjoy beverages and a relaxed atmosphere.
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