Dairy Queen

3.9
741 reviews
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Business Details

402 W N Commerce St, Wills Point, TX
75169-2506, United States
(903) 873-2573
https://www.dairyqueen.com/en-us/locations/tx/wills-point/402-w-n-commerce-st/14730/
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About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
402 W N Commerce St, Wills Point, TX
75169-2506, United States

Hours

Reviews

3.9
741 reviews
5 stars
359
4 stars
164
3 stars
101
2 stars
41
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with many experiences highlighting poor customer interaction and long wait times.

Food Quality

Numerous reviews mentioned cold or improperly prepared food, with several customers expressing disappointment over the quality and freshness of their meals.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple customers noting dirty conditions and unsanitary practices.

Mixed Experiences

While some customers praised friendly service and good food, many others had negative experiences, indicating inconsistency in service and food quality.
  • LT
    Laura Trejo
    Dec 30, 2025
    1.0
    We had to wait 40 minutes for 2 6 piece chicken strip basket and the little girl at the window was so rude. I will NEVER go back.
  • WW
    Wesscoastt
    Dec 30, 2025
    1.0
    Young dude at front mumbles and has no customer interaction skills, can barely hear him. blonde girl at drive thru tried to not give the ice cream that comes with kid meal, just automatically put it as the donation instead..? Not the usual service I’ve received here, will make sure to head past to sonic.
  • BD
    Big D
    Dec 27, 2025
    5.0
    We were staying at Summer Breeze RV Park in Wills Point TX only 10 min from DQ. Great food and service.
  • JA
    Jersi Adams
    Nov 23, 2025
    1.0
    Completely annoyed. Ordered a Heath brownie Cupfection ( received an Oreo instead) ordered 2 ,4 piece steak finger baskets ( got 1 steak and 1 chicken instead) asked for Texas DQ sauce ( did not get any in my order) ordered a mini blizzard ( ice cream all over the side ) ordered 2 sweat teas ( got unsweet instead) completely disappointed
  • RL
    Rob Lynn
    Nov 8, 2025
    1.0
    3rd attempt with this DQ. Worst DQ that ever DQ'd. Quality of food (if they have it) has been poor every time. Employees wander around clueless, don't know how to take an order, can't communicate, and have terrible hygiene. Will not return to this location again. I'm not sure they should be allowed to use the name Dairy Queen. I get things not always being A+, but getting the same caliber of food AND service time after time? Shameful.
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Frequently Asked Questions About Dairy Queen

What are the regular business hours of Dairy Queen in Wills Point, TX?

Dairy Queen in Wills Point is open Monday through Saturday from 6:30 AM to 10:00 PM, and on Sunday from 7:30 AM to 10:00 PM.

Does Dairy Queen offer delivery and in-store pickup services?

Yes, Dairy Queen offers both in-store pickup and delivery services for customer convenience.