McDonald's

3.8
1340 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5090 I-H 20 East Service Road, Willow Park, TX
76008, United States

Hours

Reviews

3.8
1,340 reviews
5 stars
556
4 stars
316
3 stars
228
2 stars
93
1 star
147

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others experienced rudeness and lack of professionalism.

Food Quality

Several reviews highlighted inconsistent food quality, including overcooked items, cold food, and unsatisfactory preparation.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also complaints about unsanitary conditions in the bathrooms.

Speed of Service

While some customers appreciated fast service, others experienced long wait times and delays in receiving their orders.
  • MM
    Matthew Monk
    1 day ago
    1.0
    Just to inform everyone that goes through the drive thru they want to hurry up and get you away from the window so the manager can get a bonus for fast service it’s not fast service when they stop the clock and park you in a parking spot and wait 10 minutes for you order when the people behind you get their food first and they forget about you in the parking spot everyone needs to just stay at the window until their order is done because they make you wait for your order so they can say they did fast service that actually goes for all Mc Donald’s the only way that it will work is if you make them fix it by staying at the drive thru window until your order is in your hand
  • NK
    Nevin K
    Nov 15, 2025
    5.0
    Excellent service. Nice ambience. Clean.
  • ZC
    Zachary Clements
    Nov 5, 2025
    1.0
    Go to another location for breakfast. Drive-thru is set up inefficiently and slow, and the lobby doesn't open until 7:00 for some reason. Great choice if you want to be late for work though
  • MS
    Matthew Stuart
    Oct 30, 2025
    1.0
    Can’t even get a Uber eats order right now missing fry’s.
  • KW
    Kathee Wannamaker
    Oct 22, 2025
    3.0
    I ordered a #2 bacon cheeseburger no pickles and got a regular cheeseburger with pickles. Their fries are still raw and not crispy.

Frequently Asked Questions About McDonald's

What are McDonald's usual operating hours at this Willow Park, TX location?

McDonald's in Willow Park, TX is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available?

The drive-thru at this location operates daily from 6:00 AM to 11:00 PM.