Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 12501 Canyon Falls Blvd in Willis, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
I Met A Great Person That Works Here! This Lady Is Corral...I enjoyed the great food, and the friendly service.
MB
Martha Lucia Bedoya
2 days ago
1.0
La atención de una de las chicas la de lentes es despota, atiende de muy mala manera deberían de darle charlas de atención al cliente
Para que tienen alguien así en caja debería estar atrás sin ver a los clientes
Y no merecemos este trato despota
MB
Mark Broomas
2 days ago
2.0
Manager never smiles. She just doesn’t want to be there.
SI
Sarah Isbelll
Mar 17, 2026
5.0
Made a large pizza order and Angela helped me out with ordering she was absolutely amazing! The pizzas were so good definitely recommend this Pizza Hut!! Thank you for being amazing
MC
Mary Custer
Mar 5, 2026
1.0
I am writing this review to bring serious attention to the extremely unprofessional and unacceptable customer service I experienced at Pizza Hut Store #032202 on March 5, 2026 around 8:30 PM. The level of disrespect and lack of professionalism displayed by the staff was very disappointing and honestly disturbing.
I called the store to place an order, and the young lady who answered the phone immediately displayed a rude and impatient attitude. While I was asking simple questions about my pizza order, she repeatedly huffed and blew into the phone as if helping a customer was a burden. Her tone and behavior were extremely disrespectful.
I politely told her that if she did not want to assist me, she could please place me on hold so I could speak with a manager. Instead of handling the situation professionally, she abruptly hung up the phone in my face.
What makes this situation even more frustrating is that I was already sitting in the parking lot of the store trying to place my order. After being hung up on, I walked inside and asked to speak with the manager, Holly. When I approached her, her music was playing so loudly that she could not even hear me speaking at first. That alone was very unprofessional for someone in a management position.
After she finally turned the music down, I explained the entire situation regarding the phone call. Unfortunately, Holly showed very little concern, accountability, or professionalism about what had just happened. The employee who had taken my call — a young lady wearing glasses and headphones listening to music — immediately ran to the back of the store once I came inside, clearly avoiding the situation instead of addressing it.
The only positive observation I had during this visit was that the young men working in the store appeared to actually be doing their jobs.
Overall, this experience was extremely unsatisfactory and reflects very poorly on the customer service standards of this location. Customers should never be treated with such disrespect when simply trying to place an order. I strongly believe corporate leadership should review the management practices, employee conduct, and overall professionalism at this location because the behavior displayed tonight was completely unacceptable.
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