Subway

3.3
158 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Willis Subway® Restaurant at 13731 FM 1097 Rd West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
13731 FM 1097 Rd West, Willis, TX
77318, United States

Hours

Reviews

3.3
158 reviews
5 stars
67
4 stars
22
3 stars
10
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness and unprofessional behavior from staff.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and lack of attention to customer requests.

Cleanliness

Several reviews highlighted unsanitary conditions and a lack of cleanliness in the restaurant.

Food Quality

Mixed feedback on food quality, with some customers enjoying fresh sandwiches while others reported stale or poorly made items.

Operational Issues

Frequent mentions of being out of stock on various menu items and inconsistent operating hours.
  • BL
    Bryn Lahners
    Nov 10, 2025
    1.0
    Definitely have to be present to tell them exactly what you want on your sandwich and with what bread. Consistent with getting the order wrong 9/10 times
  • JC
    Jim Chapman, Singer and Musician (Chappy)
    Oct 12, 2025
    1.0
    Terrible experience, actually BEYOND terrible!!! So I had a problem and needed to call and cancel my order......but Noooo!!! The phone at this place is impossible to call. It stays busy or it doesn't work at all. Other people have posted the same complaint. This is just simply UNPROFESSIONAL and UNACCEPTABLE. There's no reasonable excuse for this behavior. Moreover, the telephone was the only way to contact the restaurant to cancel my order. I lost money on this. My payment should be refunded immediately and an honest apology is expected.
  • LL
    Lulu Lemon
    Jul 25, 2025
    1.0
    Very bad because I was there first and they were attending to me and another person came in and they left my order just sitting there just to go attend the other person that walked in, they didn't even worry to ask me if I needed anything else they just ignored me and they didn't even complete my order at all and in the end I just left just because I was Hispanic and the other person was an American, Ugly service.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 13731 FM 1097 Rd West, Willis, TX?

Subway is open Monday through Saturday from 8:00 AM to 10:00 PM and on Sunday from 9:00 AM to 9:00 PM.

What types of meals does Subway serve at this location?

Subway serves breakfast, lunch, and dinner at this location.