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Subway

3.2
(162 reviews)

Business Details

(936) 856-8300
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Willis Subway® Restaurant at 13731 FM 1097 Rd West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
13731 FM 1097 Rd West, Willis, TX
77318, United States

Hours

Reviews

3.2
162 reviews
5 stars
67
4 stars
22
3 stars
10
2 stars
10
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude employees, and unprofessional behavior.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwich preparations.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and unclean food preparation areas.

Product Availability

Customers frequently mentioned that the store was out of various menu items, including bread and meats, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was good when prepared correctly.
  • OB
    Oliver Beckham
    4 days ago
    1.0
    The young person working was great but the owner needs to be fired. The employees never have prep ready the place is a mess. While dineing in I had the misfortune of watching customers being told their on line order could not be completed because they did not have the ingredients. When the customer ask why he wasn't called the young man could only relpy he had not stopped making sandwiches since the order came in. I believe this is an ownership issue not an employ issue. There was only one employee present. Most likely wont be back.
  • CJ
    Cory Johnson
    Feb 11, 2026
    1.0
    Anthony H is without a doubt the worst employee I've every seen. If useless had a face in the dictionary. Two ppl "working" two customers. Me and a elderly lady. Anthony is on his phone, leaning against the counter making a tic toc or something, while the young girl made the elderly woman salad. I stood there for ten minutes waiting to even be greeted.....in all it took 30min for Anthony to finish making her salad and my sandwich...never seen someone so slow
  • BV
    Beca Vaquera
    Jan 8, 2026
    1.0
    Really sad they discontinued the flat bread, no more subway for me
  • CW
    Cailyn Wilson
    Nov 30, 2025
    1.0
    We have been here twice in two weeks. The first time was last Sunday evening (11/23/25), where the worker spent 40 whole minutes making 2 sandwiches and tried to sell us his t-shirts. Then today (11/30/25), we arrived and my husband waited in the store for an employee to come out to serve him, but even after yelling for assistance, no one came out.
  • BL
    Bryn Lahners
    Nov 10, 2025
    1.0
    Definitely have to be present to tell them exactly what you want on your sandwich and with what bread. Consistent with getting the order wrong 9/10 times

Frequently Asked Questions About Subway

What are the operating hours of Subway at 13731 FM 1097 Rd West, Willis, TX?

Subway is open Monday through Saturday from 8:00 AM to 10:00 PM and on Sunday from 9:00 AM to 9:00 PM.

What types of meals does Subway serve at this location?

Subway serves breakfast, lunch, and dinner at this location.

Brand Certified Facts from Subway

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