Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Willis Subway® Restaurant at 13731 FM 1097 Rd West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.3
160 reviews
5 stars
67
4 stars
22
3 stars
10
2 stars
10
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude employees, and unprofessional behavior.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwich preparations.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their sandwiches while others complained about stale ingredients and poorly made items.
Staffing Problems
Customers frequently mentioned inadequate staffing, leading to slow service and unfulfilled orders.
- BVBeca Vaquera3 days ago1.0Really sad they discontinued the flat bread, no more subway for me
- CWCailyn WilsonNov 30, 20251.0We have been here twice in two weeks. The first time was last Sunday evening (11/23/25), where the worker spent 40 whole minutes making 2 sandwiches and tried to sell us his t-shirts. Then today (11/30/25), we arrived and my husband waited in the store for an employee to come out to serve him, but even after yelling for assistance, no one came out.
- BLBryn LahnersNov 10, 20251.0Definitely have to be present to tell them exactly what you want on your sandwich and with what bread. Consistent with getting the order wrong 9/10 times
- JCJim Chapman, Singer and Musician (Chappy)Oct 12, 20251.0Terrible experience, actually BEYOND terrible!!! So I had a problem and needed to call and cancel my order......but Noooo!!! The phone at this place is impossible to call. It stays busy or it doesn't work at all. Other people have posted the same complaint. This is just simply UNPROFESSIONAL and UNACCEPTABLE. There's no reasonable excuse for this behavior. Moreover, the telephone was the only way to contact the restaurant to cancel my order. I lost money on this. My payment should be refunded immediately and an honest apology is expected.
- LLLulu LemonJul 25, 20251.0Very bad because I was there first and they were attending to me and another person came in and they left my order just sitting there just to go attend the other person that walked in, they didn't even worry to ask me if I needed anything else they just ignored me and they didn't even complete my order at all and in the end I just left just because I was Hispanic and the other person was an American, Ugly service.
Frequently Asked Questions About Subway
What are the operating hours of Subway at 13731 FM 1097 Rd West, Willis, TX?
Subway is open Monday through Saturday from 8:00 AM to 10:00 PM and on Sunday from 9:00 AM to 9:00 PM.
What types of meals does Subway serve at this location?
Subway serves breakfast, lunch, and dinner at this location.
Does this Subway location offer in-store and curbside pickup options?
Yes, this Subway offers both in-store pickup and curbside pickup services.
Can I order Subway's menu online or through an app?
Yes, you can order Subway's menu quickly and easily using their app or online at their website.
Does Subway provide catering services at this location?
Yes, this Subway location offers catering services to help with your events.
Is dine-in available at this Subway restaurant?
Yes, dine-in service is available at this Subway location.
Is there a drive-through option at this Subway?
No, this Subway location does not have a drive-through option.
What nearby restaurants can I visit before or after enjoying a meal at Subway?
Nearby restaurants include Domino's Pizza, Bings Asian Bistro, Los 3 Mexicanos Mexican Bar & Grill, BO'S BBQ Lake Conroe, Original Italian Pizza, Aladdin Kebab House, and The Spice of Life II.
Are there any nearby convenience stores or gas stations near Subway?
Yes, the Shell gas station and convenience store is located nearby for your convenience.
What nearby services are available if I am looking for beauty or wellness options around Subway?
Nearby wellness and beauty options include Tender Touch Nails (a nail and beauty salon) and The Spice of Life II spa and accommodation.