Business Details
About
Fast Food RestaurantIce Cream Shop
Location
Hours
Reviews
3.8
1,193 reviews
5 stars
609
4 stars
226
3 stars
103
2 stars
65
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for being unprofessional and unresponsive.
Food Quality
Food quality is inconsistent; while some customers enjoyed their meals, others reported cold, stale, or poorly prepared food.
Operational Issues
Many customers expressed frustration with incorrect store hours, often finding the location closed earlier than advertised.
Cleanliness
The restaurant is generally noted for being clean, although some reviews mentioned issues with restroom cleanliness.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for better order management.
- TCTony CarleyJan 5, 20261.0I wasn't happy when I couldn't use my birthday app. The manager didn't even seem to care and couldn't help me. All she said that they do t use that app and now my birthday reward and gone. Not happy and will not come back
- RRRuckusJan 3, 20261.0I ordered chicken and dumplings. I was dining in, and preparing my soup with salt and pepper and stirring to to cool it off. While stirring I noticed a black hair in my soup. I pulled it out and determined it was not mine because my hair is red. This was a 4 inch black hair. I then stirred a little more and found another. I brought it to the counter and explained to the young man who had rang up and brought me my food. An older lady, I am assuming the manager came around and was saying things making the situation very uncomfortable. First she said, “I need to see proof” then she said “there isn’t hair in the soup and there is no way” she disappears to the back and I waited 10 min for her to come back. She then kept insisting there is no way it’s in the soup. It must’ve been on the spoon etc. I told no, I was stirring the soup and it was in there along with others. Super uncomfortable. Super unprofessional. I shouldn’t have to wait for you to dissect a soup to find other hairs. I shouldn’t have to hear that you don’t think it’s in there. It was very uncomfortable. The way she handled the situation was completely wrong. The young man who helped me was far more empathetic and apologetic of the situation. Maybe he should be the one managing.
- AAAdemola AbiolaNov 21, 20255.0First off let me say Shawna in the Drive Thru has amazing customer service and a great attitude. The food is amazing and the restaurant is clean. I highly recommend this location for your food choice.
- CBCaryann BrinegarNov 18, 20255.0A worker helped us get ice cream
- ARagustin RodriguezNov 5, 20251.0This is a nice place to go eat or eat dessert but for three months now they haven’t had a credit card machine working. It’s only cash online. That’s not even work when you’re trying to call them. It says it’s not a working number. How do you run a business without having credit card machines working.
Frequently Asked Questions About Dairy Queen
What are the operating hours of Dairy Queen in Willis, TX?
Dairy Queen in Willis is open daily from 10:00 AM to 11:00 PM.
Where is Dairy Queen located in Willis?
It is located at 9870 Farm To Market 1097, Willis, TX 77318-4901, USA.
How can I place an order for pickup at Dairy Queen in Willis?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/44711/
Does Dairy Queen in Willis offer any special deals?
Yes, you can download the DQ Texas App for exclusive deals: https://dqtexas.com/mobile-app/
What type of food does Dairy Queen in Willis serve?
It is a fast food restaurant and ice cream shop offering a variety of quick meals and desserts.
How can I contact Dairy Queen in Willis by phone?
You can reach them at +1 936-701-5173.
What nearby gyms can I visit before or after enjoying Dairy Queen?
Nearby gyms include Garrett Training Systems Inc. and Snap Fitness, perfect for a workout before or after your meal.
Are there any health services near Dairy Queen in Willis?
Yes, several nearby health services include Select Physical Therapy, Willis Family & Specialty Clinic, and Woodlands North Houston Heart Center - Baylor St. Luke's Medical Group.
What nearby convenience stores and gas stations can help me fuel up when visiting Dairy Queen?
Nearby options include 7-Eleven, Stripes, Sunoco, and Suburban Propane, useful for convenience shopping or refueling your vehicle.
What pet services are available near Dairy Queen in Willis?
Pet services nearby include Stone Ridge Veterinary Medical Center of Willis and Happy Pets Playland LLC, ideal if you need pet care while dining.