Business Details
About
Mexican Restaurant
Chipotle Willis is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
169 reviews
5 stars
59
4 stars
14
3 stars
12
2 stars
11
1 star
73
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes, particularly for meat and rice, leading to dissatisfaction with value for money.
Service Quality
Numerous reviews highlighted poor service, including unhelpful staff, lack of greetings, and long wait times due to understaffing.
Food Quality
Customers reported issues with food quality, including cold meals, overcooked rice, and stale chips, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a foul odor, which detracted from the overall atmosphere.
Management Issues
Frequent mentions of poor management practices, including running out of food items and inadequate staff training, were noted as significant concerns.
- AMAmanda MatthewsJan 5, 20261.0I ordered a kids build your own tacos, and a taco bowl. When I got home the kids taco kit had NO MEAT! How does the most important part not get added. When I was getting my burrito bowl made I asked for sour cream and was told they were out and the server "wasn't getting more". SERIOUSLY?!? I was so excited for my town to get a Chipotle, but this is the worst run restaurant.
- AAAshley AmaralDec 28, 20251.0Horrible for online orders. I don’t pay to get shorted and have things missing from my burritos. Not what I paid for or ordered and the food was very cold. Sloppy throw together burritos btw. It’s like they didn’t care and throw it together quick and messy. Will never be going to this location again. I advise you all don’t order from their online either. It’s a waste of money.
- JSJonathan SchmidtDec 12, 20251.0No one greeted upon entering the establishment. Food handling was very questionable. Never once changed or replacement gloves after touch their sweaty, oily faces. Just plain nasty.
- KJKarla JonesDec 7, 20251.0This place is horrible I hate complaining normally people think you just want free food but I just want what I pay for this location has been open enough time to be up to par the one in Conroe and Huntsville I have had no issues this Willis location is HORRIBLE management needs to really look at reviews and take it seriously they have no feed back same thing being said the food is terrible rice is always overcooked, beans not all the way done they get food dropped into other food cross contamination not good they really need training here will not waste my money at this location anymore
- JBJohn BaileyDec 1, 20251.0Don’t order pickup here. 90% rice totally scammed on the meat. Manager needs to be fired as this is obviously a recurring theme that is hurting this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Willis, TX offer?
Chipotle Willis offers customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Willis?
The restaurant is open daily from 10:45 AM to 10:00 PM, Monday through Sunday.
How can I order food from Chipotle Mexican Grill in Willis online?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Willis have any rewards or loyalty programs?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the address and contact number for Chipotle Mexican Grill in Willis?
The location is at 12600 I-45 N, Willis, TX 77378, and you can reach them at +1 936-506-0155.
Where can I find Chipotle Willis on social media?
Chipotle Willis is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube channels.
Are there other dining options near Chipotle Willis?
Yes, nearby dining places include Chili's Grill & Bar, Schlotzsky's, Carvel Express, Huddle House, Zully's Latin American Kitchen, Jack in the Box, and Wingstop for various cuisine options.
What nearby stores can I visit while at or near Chipotle Willis?
Nearby stores include Goodwill thrift store, Tractor Supply Co. for hardware and outdoor gear, Five Below discount store, Metro by T-Mobile, and T-Mobile authorized retailers for mobile needs.
Are there medical or health services near Chipotle Willis?
Yes, Willis Urgent Care, Patient First Dental Care, and America's Best Contacts & Eyeglasses are close by to assist with emergency care, dental needs, and eye care.
Can I combine a visit to Chipotle Willis with any other local services or conveniences?
Certainly, after dining, you can visit nearby places like Rolling Right Car Care Center for automotive needs, Minute Key for locksmith services, or First National Bank Texas for banking services.