Business Details
About
Mexican Restaurant
Chipotle Willis is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
163 reviews
5 stars
58
4 stars
14
3 stars
12
2 stars
11
1 star
68
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes and inadequate servings of protein, leading to dissatisfaction with value for money.
Service Quality
Numerous reviews highlighted poor service, including unhelpful staff, long wait times, and a lack of staff during busy hours.
Food Quality
Feedback indicated inconsistent food quality, with reports of bland flavors, stale items, and issues with food freshness.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and overflowing trash, impacting the overall dining experience.
Management Issues
Reviews pointed to poor management practices, including running out of menu items and inadequate staffing, contributing to a negative customer experience.
- DDdarthwomper6 days ago1.0I got a burrito bowl with carne asada. The guy scooped what was maybe two bites of carne asada into my bowl. Instead of complaining, I just told him to add another, which still added up to very little meat. When I got to the cashier, I was informed that the bowl was $23. The extra scoop cost $7, which if I had been informed, I would have forgone. I regret not walking out immediately, because the food is cold and of poor quality. I could have eaten taco bell for a week at these prices and the food quality would have been better.
- QBQueen BeeNov 16, 20251.0Tried going at 11:15 (open at 10:45) but not yet open? Chairs stacked. Doors locked. Employees inside but no communication to customers (maybe next time, do a note on the door). Major disappointment.
- BGBrian Carpani, GeckoMediaGroupNov 14, 20255.0Good fast service and decent portion size.
- MDMarsh DOct 29, 20251.0I spent $17 on a burrito that was barely larger than my AirPods case. It was almost entirely rice and beans, despite paying extra for protein and toppings. What little meat there was looked like scraps. The tortilla was mostly empty space, folded over to make it look full. This isn’t a one-time issue. Every Chipotle location I’ve gone to lately does the same thing — smaller portions, higher prices, and less care. It feels like they’re cutting corners at every step while pretending nothing has changed. I keep giving them another chance, and every time I walk away annoyed that I wasted money on what used to be a decent meal. At this point, Chipotle has become the definition of overcharging for under-delivering. Save your money and go elsewhere.
- JGJoseph GilesOct 7, 20253.0Seems as if they never have enough staff. Long lines and one person working the line. Cashier working both dine-in and drive thru. Steak and chicken have a bunch of fat in them.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Willis, TX offer?
Chipotle Willis offers customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Willis?
The restaurant is open daily from 10:45 AM to 10:00 PM, Monday through Sunday.
How can I order food from Chipotle Mexican Grill in Willis online?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Willis have any rewards or loyalty programs?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the address and contact number for Chipotle Mexican Grill in Willis?
The location is at 12600 I-45 N, Willis, TX 77378, and you can reach them at +1 936-506-0155.
Where can I find Chipotle Willis on social media?
Chipotle Willis is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube channels.
Are there other dining options near Chipotle Willis?
Yes, nearby dining places include Chili's Grill & Bar, Schlotzsky's, Carvel Express, Huddle House, Zully's Latin American Kitchen, Jack in the Box, and Wingstop for various cuisine options.
What nearby stores can I visit while at or near Chipotle Willis?
Nearby stores include Goodwill thrift store, Tractor Supply Co. for hardware and outdoor gear, Five Below discount store, Metro by T-Mobile, and T-Mobile authorized retailers for mobile needs.
Are there medical or health services near Chipotle Willis?
Yes, Willis Urgent Care, Patient First Dental Care, and America's Best Contacts & Eyeglasses are close by to assist with emergency care, dental needs, and eye care.
Can I combine a visit to Chipotle Willis with any other local services or conveniences?
Certainly, after dining, you can visit nearby places like Rolling Right Car Care Center for automotive needs, Minute Key for locksmith services, or First National Bank Texas for banking services.