Whataburger

Reviews

• JB

  James Brewer

  Feb 21, 2026
  1.0
  Can't even place the correct order in the bag!😡Will not be back!
• TH

  Tammy Hunter

  Feb 19, 2026
  1.0
  I ordered through the window the person at the window asked me to drive around to the door in front of the restaurant. I did even though there was only one car behind me. He came out and took my food which he had given to the car behind me and tried to give it to me after it had been in a total strangers hands. I told him I would not accept food that had made the rounds he needed to start the order all over again. He then came out and asked me to park in the handicap parking to clear up the drive through. I did as requested and I went in and asked to speak to the manager. I asked if they take food back and she answered no. I explained the person at the window did. She gave me excuses about how he was new. But never offered anything even an 'I sorry'. Just an excuse to justify the bad service. I will not be going back to that Whatabuger.
• CH

  Casey High

  Feb 17, 2026
  5.0
  Been coming here for years. The employees are always so nice!
• VP

  Vicki Pizano

  Feb 10, 2026
  3.0
  The floor was really filthy, that isn't a good representation of a establishment.
• MW

  Michael Wheeler

  Feb 3, 2026
  1.0
  Ordered breakfast for pickup at 7:15 AM at the Central E Fwy & Maurine St. (#435) Whataburger in Wichita Falls. The app gave an estimated pickup time of 7:28 AM. No one ever came out with my order. By 7:45 AM, I finally walked inside to check on it. There was no line, yet I stood at the counter while multiple employees looked directly at me and continued talking to each other, hugging, and checking their phones. I was completely ignored. After I finally spoke up and asked about my order, I was told it was ready. The food was already made and had been sitting there the entire time, yet no one bothered to bring it out or acknowledge me. To make matters worse, the order was incorrect. This wasn’t a staffing issue — it was a lack of basic customer service and management. When completed pickup orders sit unattended and customers are visibly ignored while employees socialize, that’s a leadership problem. This location is operating well below Whataburger standards, especially during weekday breakfast hours. I’m not looking for free food — I just expect reasonable pickup times, correct orders, and to be acknowledged when I walk into a restaurant. This location clearly needs manager or district-level attention.