Sonic Drive-In

3.6
809 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Wichita Falls, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3200 Kemp Blvd. for the ultimate SONIC experience!

Location

Sonic Drive-In
3200 Kemp Blvd., Wichita Falls, TX
76308, United States

Hours

Reviews

3.6
809 reviews
5 stars
332
4 stars
173
3 stars
120
2 stars
46
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, with some waiting over 30 minutes for drinks or food, even when the location was not busy.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.

Cleanliness and Environment

Several customers noted unsanitary conditions and unprofessional behavior from staff, including smoking in the parking lot.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and preparation, particularly with items like tater tots and drinks.
  • AA
    Alexia Allee
    Dec 23, 2025
    1.0
    We showed up after a late movie at 10:10, their lights were still on so we assumed they were open. I never write reviews but felt like I needed to for the terrible attitude the lady had who took our order. Straight up just rude. No idea they closed at 10, not our fault you still kept your lights on. They took our order and we paid. 5 minutes later a lady walks out and says they are closed and the kitchen was shut down and cleaned already. How does that even happen? Hopefully we will get our $44 refund.
  • PA
    Pauline Aikin
    Dec 14, 2025
    1.0
    Not rally happy with the service-I had someone else order- and really disturbing a man asking for money from the customers. Felt really unsafe
  • SW
    Shay Welch
    Nov 9, 2025
    5.0
    Staff is always working hard and friendly.
  • BG
    Breelie Garlinger
    Oct 27, 2025
    1.0
    This location has never failed to let me down. I waited 11 minutes for a WATER. And they weren’t even busy…
  • ML
    Morgan Lane
    Oct 18, 2025
    1.0
    This location absolutely SUCKS. The service is terrible... They are so slow, so unaware and the employees act like they don't really give a rats patootie about being there. My toddler and I waited for 30+ minutes for our drinks today and it was absolutely ridiculous. It was 2 drinks! That's it! Most of the stalls were full of people waiting for their orders, and the 4 employees inside just had all of the drinks sitting on the counter ready to go out but were just walking around in circles trying to look busy. Occasionally one kid would come out and walk to a car and he took his absolute sweet time doing so. After a while, one of the other customers a couple of cars down from me got out to ask what was going on and while he was waiting for someone to pay attention and acknowledge him, we got to talking. He asked how long we'd been waiting and it ended up being about as long as him. And he also only had 2 drinks! After a while, someone came out to acknowledge him and he got his order right away. He walked back over to my car and said that the drinks were just sitting on the counter ready, they just walked in and grabbed them for him. So I got out of the car and stood on the patio where he stood (with my quietly crying toddler because he was upset about just wanting his drink after being in the car for 2 hours already) and the kid that had been walking slower than molasses out to cars came out 3 TIMES and walked STRAIGHT PAST US. Wouldn't look at me, realize that I wasn't just a pillar for him to walk past, nothing. No one else came out either. Just looked at me through the window. Finally a manager pulled up and asked if I'd been helped and said that they called her in because they were "short staffed" (there was 4 employees in there not even at a peak time?? Beside the point). She asked what I had and she walked in and grabbed them off of the counter where they'd been sitting for at least 20 minutes and apologized for the wait. Went back to the car and got my child back in his car seat to turn around and see slower-than-molasses-kid actually putting knees to chest and walking at a normal pace after he realized the manager was there! It was crazy how that worked! Needless to say, now I remember why I refuse to go to this location.