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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Wichita Falls, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4115 Jacksboro Highway for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like undercooked items and incorrect orders.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Speed of Service
Customers reported long wait times and slow service, often attributed to being understaffed.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with drinks and certain menu items.
LD
Lisha Dawn
Dec 30, 2025
1.0
2 days ago I had an emergency csection with serious complications so I’m on bed rest. when I got home I ordered burgers for my kids on the app because I thought it would be convenient and easy since I can’t make dinner. Prepaid and everything. My partner went to pick it up and was told he can’t pick it up without physically having checked in on the app on his phone. (Which I’ve done plenty of times with no issues before) So I tried to check in from home since I was the one that ordered it from my bed and ofc it wouldn’t let me because I wasn’t close to the store. He was made to come all the back to the house. Carry me from the back room of the house and to the car and drive me to the actual store when I wasn’t even supposed to be moving just to either get a refund or what I had already paid for…. Because it had to be me “checking in” at the actual location. I threw up 3 times on the way home from motion sickness due to my medications. So what went from what should’ve been an easy experience to complete hell that I’ll never forget. I’ve never been THAT dismissed or inconsidered considering it was PAID FOR. I’ll never return and I’m contacting the corporate office
MM
Mona
Mar 20, 2021
5.0
I like the ease of ordering on the app and checking in at the drive-in. Quick service and can't beat their half priced drinks all day when you order from the app. They also have several promos and rewards occasionally.
JS
Joshua D Stewart
Mar 12, 2021
5.0
Luv the ice cream shakes , drinks are good and fast & friendly service.