Service Speed
Many customers reported slow service, with long wait times for food and drinks, often citing understaffing as a contributing factor.
Food Quality
Feedback on food quality was mixed; while some enjoyed the food, others complained about cold, old, or incorrectly prepared items.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor handling of orders.
Order Accuracy
Numerous reviews indicated issues with order accuracy, including missing items and incorrect food preparation.
Cleanliness and Maintenance
Several customers noted cleanliness issues and malfunctioning equipment, such as broken ordering screens and ice cream machines.