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Sonic Drive-In

3.5
(554 reviews)

Business Details

5360 Kell Boulevard, Wichita Falls, TX
76310, United States
(940) 696-9449

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Wichita Falls, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5360 Kell Boulevard for the ultimate SONIC experience!

Location

Sonic Drive-In
5360 Kell Boulevard, Wichita Falls, TX
76310, United States

Hours

Reviews

3.5
554 reviews
5 stars
214
4 stars
115
3 stars
78
2 stars
53
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 20 minutes, even when few cars were present.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers complained about the quality of food, mentioning stale ingredients and items tasting like old grease.

Staff Attitude

Feedback indicated inconsistent staff attitudes, with some customers experiencing rude service while others praised friendly interactions.

Facility Condition

Customers noted that many ordering screens were broken or malfunctioning, leading to frustration during the ordering process.
  • JN
    Jeannie Nysten
    3 days ago
    1.0
    Wait, did seven minutes. The light was still on on the speaker and is still on as I’m typing. This out. Was told that well maybe that speaker is not working and then he decided to let me know all the reasons why the speaker wasn’t working when I’m sitting here, waiting to pick up two orders. Somehow that just seems an efficient to me.
  • DN
    Dayna Nation
    3 days ago
    3.0
    The menu board and thecard machine were broken. The soda lines are moldy, they need to be flushed. I could definitely taste it in my drink after one sip. $6 wasted. The staff was friendly.
  • JK
    Jordon Kellogg
    Dec 24, 2025
    1.0
    I mobile ordered before I got here and they still took the longest serving everyone else before me, I got 2 things. The drink was disgusting the food was sloppily made.
  • MS
    Maizie Su
    Nov 14, 2025
    3.0
    Bad customer service with carhops. He handed me my sonic blast and the lid popped off and since it was melted it got all over me and my car. He doesn’t say anything, honestly felt like he was waiting for me to take the rest of my order while my hands were covered in ice cream. I had to TELL HIM to bring me napkins. Not even apologetic or offering to replace my order since half of it is on my car anyways. Do you have to train the carhops to have basic human decency? This isn’t the first rude carhop I’ve interacted with either. There was another girl who didn’t give me the correct order, said they lost my receipt and left before I could get a word in. Only time I’ve had an actually polite and good carhop was during the weekend. And I haven’t seen her in a while…
  • LW
    Lucas Waller
    Oct 11, 2025
    3.0
    Not enough stalls. The tater tots and the French fries tasted like old grease.

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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