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Dairy Queen

3.8
(828 reviews)

Business Details

3112 Kemp Boulevard, Wichita Falls, TX
76308, United States
(940) 264-9907

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
3112 Kemp Boulevard, Wichita Falls, TX
76308, United States

Hours

Reviews

3.8
828 reviews
5 stars
357
4 stars
185
3 stars
120
2 stars
56
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Wait Times

Many customers reported excessively long wait times in both drive-thru and dine-in, often exceeding 20 minutes.

Food Quality

While some customers enjoyed the ice cream and certain menu items, there were complaints about food being cold, poorly prepared, or not matching expectations.

Cleanliness

Several reviews noted unsanitary conditions, including dirty tables and trash, which detracted from the overall dining experience.
  • DL
    Demerest Lyle
    4 days ago
    5.0
    It’s noon on a Saturday; the older ladies working here are kind, professional and patient. The regulars come in with a smile. Foods coming out quick. Again, with a smile. The tunes are relaxing, and the place is clean. Burger was great, basket was loaded. Blizzards perfect. 10/10, will come again.
  • TG
    Tim G
    Feb 4, 2026
    1.0
    Employees are disrespectful. I tried to order the blizzard of the month, but they told me the flavor didnt exist even though they had signs posted that it did.. Kept calling me ma'am for some reason and then started raising their voice at me when i kept asking who was the ma'am they were talking to... Save youreself time and money and go down 2 blocks to Baskin and Robbins.
  • MM
    Mikayla
    Dec 28, 2025
    1.0
    Your employees are mean and have no sense of urgency
  • EM
    Ella Martinez
    Dec 23, 2025
    1.0
    The service at this location is extremely disappointing EVERY TIME. The managers always have a nasty attitude even when the customers greet first (which is always the case). They’re quick to dismiss any questions or get irritated with simple conversations that have to do with ordering food. Especially the black woman with a mustache. She’s extremely rude when ordering at the drive thru or inside for dining. I don’t believe any of the managers need to be working at Dairy Queen if they’re so unhappy with their career choices. It’s very clear that they dislike the atmosphere and customers, so they need to find a new profession. I’m tired of being as nice as I can possibly be to these women and I’m always met with anger and rudeness. They need to fix their attitude and use some manners when addressing their customers. This issue needs to be addressed immediately especially because this is the only DQ in town. I’m tired of supporting this location with these women working here. FIRE THEM!
  • AS
    April Sandoval
    Dec 6, 2025
    1.0
    Went through the drive through and it took 15 minutes to get one shake.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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