Dairy Queen

3.8
826 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
3112 Kemp Boulevard, Wichita Falls, TX
76308, United States

Hours

Reviews

3.8
826 reviews
5 stars
356
4 stars
185
3 stars
120
2 stars
56
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness from staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including trash and unkempt areas within the restaurant.

Food Quality

While some customers enjoyed the ice cream and certain menu items, others complained about food being cold, poorly prepared, or not as advertised.

Staff Attitude

Many reviews noted unfriendly or unprofessional behavior from staff, contributing to a negative customer experience.
  • MM
    Mikayla
    Dec 28, 2025
    1.0
    Your employees are mean and have no sense of urgency
  • EM
    Ella Martinez
    Dec 23, 2025
    1.0
    The service at this location is extremely disappointing EVERY TIME. The managers always have a nasty attitude even when the customers greet first (which is always the case). They’re quick to dismiss any questions or get irritated with simple conversations that have to do with ordering food. Especially the black woman with a mustache. She’s extremely rude when ordering at the drive thru or inside for dining. I don’t believe any of the managers need to be working at Dairy Queen if they’re so unhappy with their career choices. It’s very clear that they dislike the atmosphere and customers, so they need to find a new profession. I’m tired of being as nice as I can possibly be to these women and I’m always met with anger and rudeness. They need to fix their attitude and use some manners when addressing their customers. This issue needs to be addressed immediately especially because this is the only DQ in town. I’m tired of supporting this location with these women working here. FIRE THEM!
  • AS
    April Sandoval
    Dec 6, 2025
    1.0
    Went through the drive through and it took 15 minutes to get one shake.
  • TT
    Tracy Tindle
    Nov 29, 2025
    1.0
    This store keeps rounding up my total to donate to some charity without my permission. Is this a bad employee's practice? Is the manager pushing this for their own gain for some reason? I don't know. But I call taking someones money without permission - STEALING.
  • MV
    Mateo Vinson
    Sep 27, 2025
    1.0
    Walked in at ~9:45pm on Sep 27, and wasn't greeted. Stood at the front desk for 5 minutes and most of the employees looked at me and quickly looked away as if trying not to have to take our order. When we asked if we were going to be served, the lady said "just a second sir, I'll take your order in a second" (something along the lines of that) as if they had already greeted me and I had asked 4 times already. Terrible service consistent with the terrible rating. It was also not well kept, there were bags and receipts everywhere and phones visibly on counters, as well as napkins everywhere. I wish I could add images to show.

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Wichita Falls, TX?

Dairy Queen is located at 3112 Kemp Boulevard, Wichita Falls, TX 76308, United States.

What are the operating hours of Dairy Queen in Wichita Falls?

Dairy Queen is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.