Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Several customers noted cleanliness issues in the dining area and restrooms.
Pricing Concerns
Many customers expressed dissatisfaction with the high prices relative to the quality and portion sizes of the food.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, indicating that experiences can vary.
SC
Sarah Claycamp
3 days ago
5.0
There is an amazing young lady named Shayne that works there who is so fun to talk to. She always makes our day when we go in.
A
Ιερώνυμος Κόρακας
Feb 6, 2026
2.0
I don't know that there's any redeemable qualities and factors about Arby's. Personally, I abhorred the food. But the worst sin is how expensive it is, for how awful it was. $7 for a Calssic Beef and Cheddar. When your smallest meal of your classic dish is over $10, you are just in the wrong.
The dining room was adequate, in relation to cleanliness and atmosphere. The staff was friendly enough in the "they're real people"- smoke a cigarette in their car during their lunch break before coming in to serve you food - kind of way.
Despite my negative experience, I'm sure this is just the typical Arby's experience across the board. So if you're ok with that, you'll know what to expect.
ZG
Zeralda Gay
Jan 22, 2026
1.0
I placed an online order that was scheduled to be ready at 4:30 PM. I arrived on time and waited inside the restaurant. For nearly 30 minutes, multiple employees walked past me, looked directly at me, and did not acknowledge me at all. The only employee who showed any professionalism or concern was the only male employee I observed working that shift.
After I had already been waiting for about 30 minutes, he came over and told me he would be working on my order next. At that point, the manager loudly yelled at him for helping me instead of prioritizing the drive-thru.
I then asked the manager if I could go through the drive-thru to get my food since I had already been waiting over 30 minutes for an order that was supposed to be ready at 4:30. She told me that drive-thru comes before any orders, that the screen was full, and that it didn’t matter how long I had been waiting because drive-thru is the priority.
Her tone was extremely rude, dismissive, and unprofessional. I have never been spoken to that way at a place where I am spending my money. If I had not already paid through the app, I would have walked out.
To make matters worse:
• I observed the manager touching food that came out of the fryer with her bare hands.
• The restaurant was filthy.
• I was eventually given the wrong chicken sandwich.
• Another female employee began a transaction when I asked to add two sides of cheddar to my order, but she walked away to help the drive-thru before completing it. The transaction was never finished, and I did not receive the cheddar. I did not want to wait another 30 minutes just to add two sides of cheddar, so this resulted in a loss of money for your company and poor customer service for me.
I do have proof of these issues if needed.
This entire experience was unacceptable. I will never return to this location as long as this manager is working there. I expect better treatment, proper food handling, and basic respect as a paying customer.
LG
Lincoln Grandstaff
Jan 12, 2026
5.0
Got pop
RG
Renee Gamble
Dec 30, 2025
4.0
Always good. Tried the fries instead of curly fries it was a good choice.