Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 701 West Oak Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
579 reviews
5 stars
227
4 stars
130
3 stars
96
2 stars
40
1 star
86
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, indicating a significant problem with service quality.
Food Quality
Feedback on food quality was mixed, with some praising specific items while others complained about cold, burnt, or incorrect food.
App Functionality
Several customers experienced issues with the mobile app, leading to delays and complications with their orders.
Staff Attitude
Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of care in service.
Inconsistency
Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
- BHBill HolderOct 30, 20254.0Well run member of this chain. Burgers were made exactly to order. Food was delivered quickly. The place doesn't have a lot of spaces, but the town is rather small.
- TMTiffany MarekSep 7, 20252.0My husband wanted to stop at Starbucks to pick up a drink as we were traveling through but I advocated hard for Sonic flavored teas. I placed a mobile order but the app wouldn’t let me check in so I called. This is at 4:04 pm on a Sunday and there were no customers. The phone rang for over a minute straight and finally a lady answered. I explained the app wasn’t letting me check in and told her my name, order and which stall we parked in and she hung up on me. At 4:15 there were still no customers and no delivery of drinks. I pushed the button and the same lady answered and was incredibly rude again. I reminded her we are just waiting for teas on the mobile order. At 4:22 a kid walked out and we asked him about our order and he was kind enough to figure it out and at almost 4:30 we got our drinks. Perhaps this would be excusable if there were customers, large orders to process or an understaffed establishment but there were no cars there with customers in them, two people kept peeping out the window, two other people walked out giggling, then the kind young man that helped us. The point - if you’re looking for quick, go to the Bush’s or map out the next Buccees or Starbucks.
- FCFred CruzSep 2, 20251.0They have really gone down hill on the smasher. Perhaps they ran out of bread? Still not a good way to treat a local
- TTTylerSep 1, 20252.0Online app wouldn’t work and then it took 30 minutes to get food during lunch time.
- PSPaul StrattonAug 15, 20255.0Consistently great.