Subway

3.4
245 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local West Orange Subway® Restaurant at 2809 Mac Arthur Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
2809 Mac Arthur Drive, West Orange, TX
77630, United States

Hours

Reviews

3.4
245 reviews
5 stars
102
4 stars
41
3 stars
19
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale bread, missing ingredients, and poorly prepared sandwiches.

Customer Service

There were numerous complaints about rude and unprofessional staff, long wait times, and incorrect orders, leading to a negative customer experience.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions in the dining area and food preparation areas.

Order Accuracy

Many reviews highlighted problems with order accuracy, including missing items and incorrect sandwich preparations.
  • LH
    Liam Heiland
    Jan 5, 2026
    1.0
    Always backed up and always missing people. You'll be waiting an hour for food. They prioritize people in store rather than the order things come in, so don't bother with online ordering.
  • MH
    Michael Henry
    Dec 29, 2025
    1.0
    Actually just horrid. On 12/29/2025 at 8:51PM, I ordered a meatball sub and it came completely cold. I had to microwave it just to make it edible because the cheese wasn't melted at all, meatballs are not even half the original size from like, 2 or 3 years ago. And they didn't even put sauce on it, even though I ordered 3 of them. 5 if you include the oil and vinegar. Don't even know if it was because they were out, since I got delivery. Should have called me if they were. Had to put my own sauce on it. That being just BBQ sauce. Just go to some place that makes regular sandwiches. I guarantee you might not get as big a size, but it will be A LOT more satisfying. I am just beyond disappointed at how far subways quality has fallen. I can't even blame the workers, since an issue like this would start with whoever made the policies on how to prepare the food AND allowed those policies to be practiced. I do not plan to be ordering from here again.
  • BS
    Britanie Spurr
    Oct 15, 2025
    5.0
    The three guys working today around 5:30pm were working like a well oiled machine! It was fairly busy with several people in front of and behind me, but they were able to keep the line moving without making people feel rushed and getting all of the orders out and correctly with good timing. I've spent most of my adult life in the food industry and their hygiene, food handling, and customer service were all on point! Of the subways in Orange, this is definitely the best one. Great job, guys! Hope you're working next time we come in 😁
  • RH
    Ron Hutchison
    Aug 1, 2025
    4.0
    Was out of pepper jack cheese and bell peppers.
  • MH
    Maria Hernandez
    Aug 9, 2023
    1.0
    I ordered via the subway app and 5min later I called the location and canceled my order. I was told I would be refunded 24-48hrs. Nine days later, I was never refunded. I called and spoke w/manager Kathy, very rude lady, she couldn't find the order under my name, didn't take my order # and told me to call the catering center, that she's not refunding anything. She wouldn't give me the number to the catering center and she's suppose to be a manager. If you order through the app at this location and unable to get your order or cancel, they keep your money.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in West Orange, TX?

The Subway restaurant is located at 2809 Mac Arthur Drive, West Orange, TX 77630.

What are the operating hours for Subway at 2809 Mac Arthur Drive?

Subway is open every day from 9:00 AM to 10:00 PM.