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McDonald's

3.3
(749 reviews)

Business Details

3300 Bee Caves Rd, West Lake Hills, TX
78746, United States
(512) 327-9480
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3300 Bee Caves Rd, West Lake Hills, TX
78746, United States

Hours

Reviews

3.3
749 reviews
5 stars
272
4 stars
146
3 stars
78
2 stars
75
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness from staff and frequent order mistakes.

Food Consistency

Customers reported inconsistent food quality, with issues such as cold fries, incorrect orders, and poorly prepared items.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, bathrooms, and overall untidiness.

Speed of Service

Many customers experienced slow service, particularly in the drive-thru, with long wait times reported.
  • JJ
    Jordan
    Feb 26, 2026
    5.0
    They went above and beyond for my breakfast. Service and quality were great, and they take what they’re doing seriously and are very friendly.
  • JJ
    james jefferson
    Feb 17, 2026
    1.0
    The meat inside the burger was raw. I tried calling them back and nobody answered the phone and they did not leave a message receipt inside
  • DP
    David Picazo
    Jan 31, 2026
    1.0
    Bad experience all the time , last time the burger meat was dry and recooked, bad taste , then order an iced coffee and gave me the wrong size, having multiple wrong orders from this store
  • MM
    mauve
    Jan 14, 2026
    2.0
    The chicken nuggets are ALWAYS burnt at this location and I just pulled my fries out of my bag and they’re half full!! Ridiculous!! How could you serve this
  • VF
    Valeria Ford
    Jan 3, 2026
    1.0
    I was here today just expecting to get my two meals that were about 30$ I paid for both meals the woman at the window taking orders was not just rude but would stop me and cut me off while im trying to explain the situation I wasn't trying to be rude I was very nice because I understand having a rush but the rudeness was just not it after I left the window I realized she only gave me one meal and the beverage and fries for the other meal they forgot to put the burger I pulled back around and once again rude for no reason when I was polite worst crew I've seen and i also found out they just put the paties on a double quarter pounder I know their isn't just patties for that burger worst service ever wont be coming back thank you

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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